If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I
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“I’m thinking that one session of repair order audits will instantly solve my Average Repair Order problem!” “I’ve been in business for thirty years, but I’m certain that my upcoming thirty-minute coach call will forever
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What is really stopping you? As I reflect on this question, I’m reminded of a story that was written in the book Go For No, by Richard Fenton. Fenton tells the story of a Chicago
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The NCAA College Basketball tournament is known as “March Madness.” In this win or go home playoff, the dream of every player is to win the national championship game. Young “ballers” grow up watching the tournament
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I’m always amazed at how two shop owners can look at the same opportunity, but see something different. This reminds me of a movie I recently watched titled The Founder, starring Michael Keaton, which tells the
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What if my health fails? What if the economy gets worse? What if this pandemic lasts longer than they say it will? Have you been asking these questions? As I ponder these inquiries, I’m reminded
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Feeling like the world has gone a little crazy? As an automotive repair shop owner, your #1 priority is keeping your team safe and busy. Your #2 priority is reassuring your customers that you are
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I have an embarrassing confession to make. It all started after reading a Mayo Clinic study which concluded that sitting is the new smoking. I was motivated to get moving, so I set a goal
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What is your biggest regret as a shop owner? As I ponder this question, I’m reminded of an interview I watched with basketball legend Kobe Bryant. The reporter asked him if he regretted the fact
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After many months of struggle, “Mark” was finally turning the corner. The year was 2012 and he was the owner of a Midas in the Midwest. Making payroll wasn’t a problem, and he was no
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