Auto Shop Coaching Blog

Hiring / Employee Retention

Keep your shop technicians happy

3 Easy Tips for Keeping Great Employees Happy

Keep your shop technicians happy

If you’re like most shop owners, one of your biggest challenges is finding and keeping great employees. You know that without high-quality techs and service advisors you can’t build a successful shop. And, if you’re
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I made a bad hire

How to Know If You Made a Bad Hire

I made a bad hire

In 2004, Sony released the hit movie 50 First Dates starring Adam Sandler and Drew Barrymore. Sandler’s character “Henry” meets Barrymore’s character “Lucy” in a restaurant while having breakfast and is instantly drawn to her.
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Evaluate the candidate in an informal setting.

The Easy Way to Hire Your Next Employee

Evaluate the candidate in an informal setting.

“Harry” is a hiring manager for a Fortune 500 company. One fateful morning, he’s driving into the crowded company parking lot to begin his day of scheduled interviews. After several minutes of circling, he finally locates
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Does your shop practice the blame game?

Are You Getting Thrown Under the Bus?

Does your shop practice the blame game?

If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I
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Tips for how to hire and retain the best techs

The Top 5 Reasons Why Shops Lose Good Techs

Tips for how to hire and retain the best techs

Any auto repair shop owner who’s been in business more than 5 minutes knows – finding great automotive technicians is getting harder each year. According to The Bureau of Labor Statistics, at least 76,000 mechanics
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How to Hire the Right Technician for Your Shop

How to Hire the Right Technician for Your Shop

How to Hire the Right Technician for Your Shop

When it comes to automotive education, “Bill” has more degrees than a thermometer! He’s a master certified ASE technician. He also has certifications from Ford and Subaru. If you were to survey the tool truck drivers and ask them
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Change your focus

Getting The Best Performance From Your People

Change your focus

A shop owner named “George” was meeting with his General Manager, “Ed.” Normally, they would have their Monday one on one meetings at George’s office, but this particular day was different. George decided that a
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