COVID has reshaped the way we interact with one another to such a degree that new ways to interact have become key to our success in starting, keeping, building, and expanding relationships with your workforce.
more about Create a Challenged and Engaged Workforce
When communicating with your team, how a leader conveys intent matters! Communication is one of a leaders’ best skills to master when guiding a team toward success. It is a tool a leader uses every
more about How You Say It Matters
Confidence. It comes from knowing our subject, not faltering in our ideologies, and standing our ground when confronted with a situation that questions our values. It seems like such a simple trait to have when
more about Confidence Schmonfidence
Successful coaching is about inspiring associates to do more than they, at first, believe they can do. Finding out all you can about your associates and aligning with your associates, so they feel you are
more about 4 Coaching Tools to Increase Staff Performance
“Harry” is a hiring manager for a Fortune 500 company. One fateful morning, he’s driving into the crowded company parking lot to begin his day of scheduled interviews. After several minutes of circling, he finally locates a
more about The Easy Way to Hire Your Replacement
Are you on the fence about hiring your replacement? This question reminds me of an encounter I had with a shop owner named “Carla.” After several years of struggle, she had grown her business to
more about Two Simple Strategies To Push Yourself Forward
Richard Branson, the billionaire entrepreneur, has a famous quote we need to take to heart in the automotive repair industry: “Train people well enough so they can leave, treat them well enough so they don’t
more about The Training Effect: The Power of an Effective Program on Your Shop
The biggest challenge shop owners face isn’t car count, or margins, or even sales. The biggest challenge shop owners face is staffing and keeping employees. The shortage of skilled technicians is already a challenge, but
more about Avoid These Top 5 Hiring Mistakes
What’s the biggest gamble you can take as a shop owner? Since Las Vegas is the mecca of gambling, I decided to study two famous Vegas acts, to get the answer. First, there’s Siegfried and
more about The Biggest Gamble You Can Take
So, there I was, managing a 3.5 million dollar shop in Largo, Maryland. For three months, I had a pressing need to hire another technician. While my colleagues and competitors complained about car count, I
more about How To Bounce Back From Your Setback