Auto Shop Coaching Blog

Hiring / Employee Retention

The Hidden Secret of Employee Motivation

Meet “Ben.” Ben is a shop owner who made several attempts to motivate his manager, “Sarah,” to complete her goal poster. He initially mentioned this during their Monday morning one-on-one meeting. First, he told her
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The Secret to Avoiding a Costly Bad Hire

“Craig“ passed the Wonderlic with flying colors! His accuracy score was a 10, and if you Googled the words “peacock personality,” Craig’s picture would appear! He aced his initial interview with “Samantha” the shop owner.
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The Top 3 Factors That Lead to Failure

It was August of 2009, and I was the new guy. As a rookie coach, I was curious as to why some shop owners experience great success, while others lose money on the bottom line
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3 Easy Tips for Keeping Great Employees Happy

If you’re like most shop owners, one of your biggest challenges is finding and keeping great employees. You know that without high-quality techs and service advisors you can’t build a successful shop. And, if you’re
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How to Know If You Made a Bad Hire

In 2004, Sony released the hit movie 50 First Dates starring Adam Sandler and Drew Barrymore. Sandler’s character “Henry” meets Barrymore’s character “Lucy” in a restaurant while having breakfast and is instantly drawn to her.
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The Easy Way to Hire Your Next Employee

“Harry” is a hiring manager for a Fortune 500 company. One fateful morning, he’s driving into the crowded company parking lot to begin his day of scheduled interviews. After several minutes of circling, he finally locates
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Are You Getting Thrown Under the Bus?

If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I
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