“Paying extra to fly first-class is a waste of money!” This is what I said back in 2008 as I boarded my flight headed to St. Louis. My seat was in row 4, and the
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If your shop is scheduling customer appointments by the hour and car counts are getting chaotic with unpredictable swings of busy and slow, you need to organize the business by thinking with scheduling in mind
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Let’s face it, you didn’t start this business only to give yourself a job that has all the responsibility and accountability with no end in sight. A true entrepreneur starts a business with the end in mind.
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The demands of the automotive repair industry have been difficult for as long as I can remember. Put profitability, marketing, and customer experience aside, and you’re left with the core of our business — automotive
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“Meet The Fockers,” starring Ben Stiller and Dustin Hoffman, is one of my favorite comedies of all time. The most memorable scene in the movie was when Hoffman’s character “Bernie” bragged about his son Gaylord’s
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Everyone loves to have a blueprint for success in their hands for business and personal goals. I know I do. The blueprint serves as our roadmap to accomplishing our targets and objectives. It is best
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You’ve hired this person to help at your auto repair shop’s front counter — now what? Whether you just hired your first service advisor or are replacing a service manager who was with you for
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Are you keeping up with the times? Shop owners have seen a slew of hardships in the last twelve to eighteen months related to rising costs. All the stories we hear of rising housing costs,
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Knowing which targets and goals you want to aim for and what results you want to achieve are a must in business and life. Think about targets in sports. In basketball, there’s a hoop; in
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We’ve all heard this phrase ever since we were kids. In its simplest form, the understood takeaway was if you plan for unseen circumstances, it won’t catch you off guard, and therefore won’t be an
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