On a daily basis, I go over financial reports with auto repair shop owners and find a negative number at the bottom of their annual report. Sales are not where they need to be. They
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“Harry” is a hiring manager for a Fortune 500 company. One fateful morning, he’s driving into the crowded company parking lot to begin his day of scheduled interviews. After several minutes of circling, he finally locates a
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I was working in a shop the other day; what a great day it was! Customers came in to have work done on their cars and the phone was ringing off the hook—it was wonderful
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As an independent automotive repair shop owner, you hold responsibility for the reputation of your shop. You are also responsible to keep your team motivated, productive, positive, and passionate about what they do. And you
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How do they do it? I asked this question several years ago, as a new member of my local Toastmasters International club. The meetings were held every Tuesday, and the room was always packed with aspiring
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As the shop owner, you carry the responsibility for the safety, health, and financial well-being of your team and yourself — and most of the time, you are not compensated enough for that responsibility (and
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Automotive Training Institute (ATI), a leader in coaching and training services for auto repair shops, is proud to announce that Shopmonkey, a California-based auto shop software management company, will be joining its member benefits network
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Change is a constant in our lives. All around us, technologies, processes, people, ideas, and practices often change, affecting the way we perform both in our lives and our businesses. Leaders need tools to implement
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Are you on the fence about hiring your replacement? This question reminds me of an encounter I had with a shop owner named “Carla.” After several years of struggle, she had grown her business to
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Who is usually the lowest paid person in your auto repair shop? Most of the time, it is the shop owner. When we account for every hour you spend working at the shop open to
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