In 1991, a group of psychics joined forces to start The Psychic Friends Network. Singer Dionne Warwick was the host of this popular show that used infomercials to attract its customers. By 1994 the show
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I would count to ten and take deep breaths before my coaching calls with “Tom.” Tom is a shop owner who would agree to do certain things but never followed through. For example, he would
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It was August of 2009, and I was the new guy. As a rookie coach, I was curious as to why some shop owners experience great success, while others lose money on the bottom line
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Are you looking to raise the bar? One morning I came across a video from John Taffer, the host of “The Bar Rescue” reality show. I was surprised to hear that he’d been working with
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If you’re like most shop owners, one of your biggest challenges is finding and keeping great employees. You know that without high-quality techs and service advisors you can’t build a successful shop. And, if you’re
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Meet “Ron.” Ron had just graduated from college as a star athlete, with a short-term goal of becoming the sporting goods manager with Montgomery Wards, a major retailer at the time. (FYI to the millennials
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Automotive Training Institute has enhanced its Client Fulfillment Department to better serve its growing member base by bringing on Mike Skibbie as VP of Client Fulfillment. As VP of Client Fulfillment, Mike Skibbie will be
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Have you ever been all in, on-board and drinking the Kool-Aid, based on an idea you heard, but failed to achieve implementation at your shop? Based on 26 years in the business and thousands of coaching
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What’s the secret to attracting millennial customers? As I reflect on this question, I am reminded of my local dry cleaner. They are the most expensive cleaners in my town and I drive past several
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The Automotive Management Institute (AMi) has added three new members to its board of trustees. Michael Brewster of Gil’s Garage in Burnt Hills, N.Y; Jim Silverman of the Automotive Training Institute in Linthicum, Md.; and Mary Steele of ASA Florida
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