Did you go into business planning to build a multi-million dollar “product” you could sell? When it comes to auto repair, this is rarely the case. Most of the shop owners I work with started
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Succession planning. We can’t talk enough about it and have thousands of shop owners who can benefit from this wisdom. The average shop owner doesn’t think about preparing for his or her exit until they’re
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COVID has reshaped the way we interact with one another to such a degree that new ways to interact have become key to our success in starting, keeping, building, and expanding relationships with your workforce.
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“Hey, can you change the channel?” Some of us have asked this question at one point in time or another or may have been the one who was asked. In either circumstance, we’re well versed in
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Taking the time to source the right person for the job is the most important step in hiring. If you haven’t built a bench of contacts and resources you can lean on when you lose an employee, you resort
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In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a prisoner of war for seven
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Day in and day out we all have goals and objectives to meet in our professional lives. Mornings can begin with feeling miserable going to work and dread that stays with you the entire day.
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John and Sue are busier than ever! Their parking lot is packed; their techs have one car after the other in their bays. The phone is ringing off the hook—being an auto repair shop owner
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If your reaction to this question is, “Of course, I’m striving to be the best,” let’s do a quick reality check to see if this is true. As a result of Covid-19 last year, a
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Positive change in top-line sales often requires a positive change in thinking. But unfortunately, there are times when people accept defeat and mistake negative feelings for fact, such as it feels like there’s a slowdown in cars coming in the
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