Let’s not blame “that time of the year” for not marketing properly and having no traffic in your shop. These days there are more than just a few automotive repair facilities claiming the slow-down in
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The Maine Secretary of State recently approved a petition for independent auto repair shops and parts stores to collect signatures to get a Right To Repair petition added to the 2023 ballot. In June, the
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There’s no denying the value in being guided by someone who’s built the kind of shop your strive to create, learned lessons through experience, and can offer advice that saves time and makes a shop
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Management is something that is learned and reinforced through coaching and feedback. It is a partnership with your team that will require commitment and patience from all parties to develop and grow as a leader.
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Are you frustrated by your recent recruitment results? Heather, the owner of a European imports shop, felt the same way. She posted technician ads that consistently generated responses from the most talented, qualified, and experienced
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Most independent automotive shops have about 15-20 per cent of “fluff” in their expenses — money that is not going to the shop’s bottom line, according to Bryan Stasch, VP of product and content development
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The days of having a customer drop off the vehicle for as long as you needed and saying, “Go ahead and fix everything” are now starting to change. Inflation has hit our economy, and families
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Digital vehicle inspections (DVIs) are central to providing a 21st-century experience to your customers. Just as streaming revolutionized the entertainment industry, digital communication has drastically transformed all consumer service industries. Within auto repair, DVIs enable
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With an ever-changing customer experience in the retail market that was thrown into a storm during Covid, we’ve learned what we need to do to change and how to put it together. There were many
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Northwood University is poised to honor seven prominent supporters of educational initiatives and learning within the automotive aftermarket industry, including ATI’s Dave Erb, during its annual Automotive Aftermarket Management Education Awards. “Northwood University is proud
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