Think back on all your extended vacations. How many times did you take the rental car to the car wash? I conducted an official survey of a select group of leaders who have high attention to
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I have learned so much about the people I help, the resiliency of the automotive repair industry, and even a little more about myself. I would like to share some of these lessons, along with takeaways that are featured on ATI’s COVID-19 Checklist. It will help you prepare just in case we find ourselves in
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In 1995, Mike Tyson was released from prison after serving a three-year sentence. His promoter Don King was eager to help him regain his title as boxing’s Heavy Weight Champion of the World. For his
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So, there I was, managing a 3.5 million dollar shop in Largo, Maryland. For three months, I had a pressing need to hire another technician. While my colleagues and competitors complained about car count, I
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In chapter two of their book Extreme Ownership, former Navy Seals Jocko Willink and Leif Babin wrote about their experience initiating Navy Seal officer candidates. The final week of testing was referred to as “hell
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John Wooden was the legendary coach of the UCLA Bruins. His basketball teams won 88 games in a row and 10 national championships! Bill Walton was the best player on the team and one of
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The year was 2012, and I was frustrated. I was frustrated by the fact that I couldn’t move “Jack.” Jack is a shop owner who was failing to achieve his profit goals. He and I would
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Time and money are what we hold in high regard. If you’re under the belief your area will not tolerate a high labor rate, but can’t open the payroll checkbook to pay a tech anything
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If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I
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“I’m thinking that one session of repair order audits will instantly solve my Average Repair Order problem!” “I’ve been in business for thirty years, but I’m certain that my upcoming thirty-minute coach call will forever
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