You need different check engine diagnostic levels because not all check engine lights are created equal. Most shop owners and techs already know this, yet some businesses still insist on charging one price. It might …
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Many shop owners have had to deal with a competitor who thinks they can make up a lower labor rate with increased volume of customers. But it’s a wrong way to think. “Guess what? That …
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You’re probably familiar with the 80/20 rule: what someone accomplishes in three hours of his or her day will net him or her 80 percent of what they get done in a day. Is this …
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Some small businesses have survived on a checkbook operational analysis basis. But for a complete understanding of your business for long-term growth or sustainability, we must monitor and track key performance indicators (KPIs). Read the …
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If your shop does not sell tires, then ask yourself, “why not?” Tires are not emphasized enough in most auto repair shops. Often, technicians overlook them on inspections, as well as sales advisors on your counter. Industry …
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A common scenario for shops: The service advisor breaks down the cost of the job to the customer. The customer is incredulous at the price of the part, having made online price comparisons, and claims …
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In today’s world, finding good people is getting harder and harder. As an owner, you need to find your employee’s motivation and utilize that knowledge to get them to produce more for both you and …
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There’s no denying the value in being guided by someone who’s built the kind of shop your strive to create, learned lessons through experience, and can offer advice that saves time and makes a shop …
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Most independent automotive shops have about 15-20 per cent of “fluff” in their expenses — money that is not going to the shop’s bottom line, according to Bryan Stasch, VP of product and content development …
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The days of having a customer drop off the vehicle for as long as you needed and saying, “Go ahead and fix everything” are now starting to change. Inflation has hit our economy, and families …
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