Have you ever walked into a business and not been acknowledged? It does not feel great. All the more reason to be sure you always acknowledge a customer who has entered your business within 2-3
more about Make an Impactful First Impression!
“So, you expect all of us here today, to be able to charge these unrealistic prices?” This question was posed to the ATI instructor by “John” while he was in an ATI service advisors class.
more about The Inconvenient Truth About Your Shop
When you speak to your employees, your customers, or even your family members, are you making a conscious effort to be positive? If you aren’t, that’s a problem. Believe it or not, your words matter.
more about Mastering the Art of Positive Communication
The countdown is on to a new year. If 2020 left your shop feeling like you’ve been in a boxing match most of the year, you are not alone. Auto repair shop owners across the
more about Your New Year’s Goal – Create a Target You Can’t Miss
What happens when you have an intake dialogue with a customer, send the work order to the shop, they complete what was on the work order, you call the customer to say the car is
more about How to Master the Customer Intake Dialogue
“Mike” is a shop owner who works in instead of on his business. His business has him in bondage to the point, that when he needs to speak with his ‘A’ tech, he doesn’t look out in
more about The Biggest Mistake Shop Owners Make
Are you going to be sobbing over your Thanksgiving turkey as you think about December? Many auto repair shop owners tell me that the holiday season, while busy for many retailers, is their slowest time
more about Top 5 Tips to Avoid the Holiday Car Count Blues
With more than half of women in the United States working outside the home and accounting for 47 percent of the workforce, they are quickly becoming the primary customer and target audience for auto repair
more about Why You Stink at Selling Maintenance to Women
The next few months of 2020 is a time to maintain your focus in your personal and professional life. Energy is running low; momentum slows and a shift in gears starts to appear. You must
more about Create a Culture of Possibilities
Are you a “one-hit wonder” who can’t maintain the success you experience? This question reminds me of an encounter I had with “Jim,” a shop owner who was struggling to find the right technicians. He
more about The Secret to Sustained Success at Your Shop