Print FriendlyIf time is one of an owner’s most valuable assets, then it begs the question, “What to do with this time,” right? I have found that spending productive time with your employees to be
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Print FriendlyJoin me as we journey through a typical morning in my life. I make my first call to a new client named “Richard.” I notice he’s had the same labor rate for the past
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Print FriendlyOver the many years of owning and running my shop, I was constantly being approached by salespeople with their special one-of-a-kind solution. Whether it be the latest brake lathe, Freon machine, or shop management
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Print Friendly“I don’t understand how I can be so busy and not make any money.” If you’ve caught yourself thinking this, you are not alone. A lot of auto repair shop owners find themselves working
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Print Friendly“Greg” and I were struggling to figure out why his car count wasn’t improving. He had ten five star google reviews. When I Googled all of the primary automotive search terms for his area,
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Print Friendly“Harry” is a hiring manager for a Fortune 500 company. One fateful morning, he’s driving into the crowded company parking lot to begin his day of scheduled interviews. After several minutes of circling, he finally
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Print FriendlyDon’t try this at home! The year was 1999, and I was a new manager who was having a problem getting my people to embrace the courtesy checks. During a shop meeting, I was explaining
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Print FriendlyHard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill
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Print FriendlyI am a football fan and one of the aspects I respect and appreciate the most is the dynamics and effects of a great coach. In the movie, “Any Given Sunday,” Al Pacino gives
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Print Friendly“Traffic was really bad!” “There was a bad accident on the beltway!” “I was pulled over by a state trooper!” If I had a dollar for every time someone has made one of these
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