The biggest challenge shop owners face isn’t car count, or margins, or even sales. The biggest challenge shop owners face is staffing and keeping employees. The shortage of skilled technicians is already a challenge, but
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What’s the biggest gamble you can take as a shop owner? Since Las Vegas is the mecca of gambling, I decided to study two famous Vegas acts, to get the answer. First, there’s Siegfried and
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A few weeks ago I was working with my service advisor on overcoming price objections and dealing with price shoppers. One of the points I was making is that with most callers asking for a
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Go digital with AutoVitals! This preferred supplier has been helping ATI members operate more efficiently by replacing paper and manual processes with digital solutions for managing automotive shop workflow. Their software platform automates every touch
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I was all in, on-board, and “drinking the Kool-Aid!” As a new district manager of automotive service, I had just returned from a national meeting where our president clearly communicated the company direction. What he
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If you find yourself constantly hiring new techs, shouldn’t the focus change to how to keep and develop the employees you have? Don’t get me wrong, we need to find them as well, and I’m going
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Automotive Training Institute (ATI), the leading automotive business coaching and training company, is partnering with Profit First Professionals to extend their mission of “eradicating entrepreneurial poverty” to the automotive repair and collision industry. Beginning in
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What do the shops who made the Top 12 at the ATI SuperConference have in common? I pondered this question over the weekend as I visited “Joe’s Hardware Store” looking for a special drill to complete
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Struggling to get enough hours billed out each week? Your first thought might be that you have a problem with your technicians. As a shop owner, you need to be aware of how your shop
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There’s a story of a traveler who was on a journey from one village to another. As he was walking, he noticed a monk tilling the ground. He asked the monk the following question: “I’m
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