A Step-by-Step Guide to Conducting Annual Reviews

Why are annual reviews necessary? In the fast-paced world of automotive service, precision and efficiency are paramount. Service writers and technicians are pivotal in ensuring prompt and effective repairs on our customers’ vehicles. Annual reviews are not just a routine; they are a critical practice to maintain and improve the quality of service. Let’s dive into the reasons for conducting annual reviews, the process involved, and how to build a growth plan based on these assessments.

Read the complete article at Motor Age.