“I can’t raise my labor rate to that!” This is a common phrase ATI’s coaches hear from members after calculating where the labor rate needs to be relative to labor costs. The disconnect is that …
more about How to Qualify Your Labor Rates

“I can’t raise my labor rate to that!” This is a common phrase ATI’s coaches hear from members after calculating where the labor rate needs to be relative to labor costs. The disconnect is that …
more about How to Qualify Your Labor Rates
As we discussed in Close the Back Door now, the back door refers to the people leaving us — both customers and employees. They leave for a variety of reasons, but a lot of those …
more about How to Avoid Quiet Quitting and Keep Great Employees
The auto repair and maintenance industry had a tremendous year in 2022. We saw increases over pre-covid levels. Most of the shops I talk to had record-breaking sales in the first half of the year, …
more about Close The Back Door NOW
Where are you on your journey toward success with 2023’s budget? Have you done the work to put an action plan in place for the remainder of the year? Now is a great time to audit …
more about 10 Ways to Perform Your Mid-Year Review
In November I wrote a post on how to avoid the slow slump season during the winter months. Now, we’re at the time of year when car count starts to ramp up regardless of what geographical area …
more about 3 Things You Must Do To Keep Steady Car Count Year-Round
Giving discounts properly in your auto shop is essential for attracting and retaining customers, building a positive reputation, and managing finances. Every shop management software system has a procedure to reduce customer repair order totals …
more about Is Your Shop Discounting Properly?
Often, there can be a disconnect between the techs and service advisors, also considered the front and the back of shops. Service advisors and techs, at times, do not speak the same language and may …
more about 3 Quick Ways to Improve the Distance Between Techs and Service Advisors
“I don’t have enough cars.” I frequently hear this from shop owners when they start working with me. On rare occasions, it is true; when this happens, we identify what is causing the problem and …
more about Here’s What’s Wrong With Your Labor Rate
A few months ago, I wrote a blog concerning marketing that would help make an impact on keeping customer visit count consistent regardless of weather, holidays, or any other type of pattern. However, since some …
more about 5 Ways to Get Consistent Car Count in Your Shop
It is that time of year to get all your ducks in a row — spend time thinking about what you want to accomplish for the year, make the selections, and put them down on …
more about 3 Easy Tips for Successful Goal Achievement