Auto Shop Coaching Blog

Self Improvement

Celebrate consistent success

How to Achieve Consistent Success in 2020

Celebrate consistent success

What’s the leading cause of consistently inconsistent results? One week your sales, car count, and ARO are above the benchmarks. Your portal data is as green as a well-manicured golf course! You don’t need more
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Blame everyone else

50 Ways to Blame “Another”

Blame everyone else

“It’s not my fault, it’s the area,” said Matt, a service manager who worked for me back in 2001. “We can’t find good people because of the low unemployment rate and high median income.” This
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Do you try to block change?

The Greatest Predictor of Shop Owner Failure

Do you try to block change?

In 1991, a group of psychics joined forces to start The Psychic Friends Network. Singer Dionne Warwick was the host of this popular show that used infomercials to attract its customers. By 1994 the show
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Celebrate 2020 as your best year ever!

How to Accomplish Great Things in 2020

Celebrate 2020 as your best year ever!

I would count to ten and take deep breaths before my coaching calls with “Tom.” Tom is a shop owner who would agree to do certain things but never followed through. For example, he would
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High bar, high jump

How to Raise the Bar at Your Shop

High bar, high jump

Are you looking to raise the bar? One morning I came across a video from John Taffer, the host of “The Bar Rescue” reality show. I was surprised to hear that he’d been working with
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Stuck in a box with quick fix mentality

How to Get Out of Your Box

Stuck in a box with quick fix mentality

I was having a bad day! I made my first coaching call in the morning to “Joe” who says he can’t find an “A” Technician. I asked him: “What are you doing to find a
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Focus on the process, not the outcome.

The One Thing You Can Do to Achieve Your Goals

Focus on the process, not the outcome.

What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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