What’s the leading cause of consistently inconsistent results? One week your sales, car count, and ARO are above the benchmarks. Your portal data is as green as a well-manicured golf course! You don’t need more
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Imagine for a moment that your goal is to visit Hawaii. To accomplish your goal, you invest in a travel agent named “Amy” who has a track record of helping thousands of other travelers like
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“It’s not my fault, it’s the area,” said Matt, a service manager who worked for me back in 2001. “We can’t find good people because of the low unemployment rate and high median income.” This
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In 1991, a group of psychics joined forces to start The Psychic Friends Network. Singer Dionne Warwick was the host of this popular show that used infomercials to attract its customers. By 1994 the show
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I would count to ten and take deep breaths before my coaching calls with “Tom.” Tom is a shop owner who would agree to do certain things but never followed through. For example, he would
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Are you looking to raise the bar? One morning I came across a video from John Taffer, the host of “The Bar Rescue” reality show. I was surprised to hear that he’d been working with
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Meet “Ron.” Ron had just graduated from college as a star athlete, with a short-term goal of becoming the sporting goods manager with Montgomery Wards, a major retailer at the time. (FYI to the millennials
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What’s the difference between success and failure at your shop? As I wrestle with this question, I’m reminded of two stories. First, there’s the story of Kano Jigoro who was considered to be the father
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I was having a bad day! I made my first coaching call in the morning to “Joe” who says he can’t find an “A” Technician. I asked him: “What are you doing to find a
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What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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