During a recent trip to Dallas, Texas, I was a hot coach. I touched down at 10am and it was already 95 degrees! My first order of business was to get to my room to
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Tuesday, October 5, 2021
Auto Shop Coaching Blog
Self Improvement
Wednesday, September 1, 2021
Moving From Good to Great!
In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a prisoner of war for seven
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Wednesday, June 30, 2021
The First Step to Becoming a Top Shop
Something happened a few weeks ago that knocked me out of my seat. I was speaking with a shop owner named “Rose” who was concerned about the performance of her shop. She was down in
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Wednesday, June 9, 2021
How to Become Great at Selling Service in 24 Hours
Do you want to become great without having to wait? I just read something that can help you with this. In his book The Compound Effect, Darren Hardy introduces the reader to three friends: Larry, Scott,
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Tuesday, May 25, 2021
The Fastest Way to Grow Your Net Worth
Hard work doesn’t pay off. I know shop owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their
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Wednesday, February 3, 2021
Make the Most of a Precious Gift — The Ability To Choose!
We all can choose our path in life and at work. We first must know how we want to represent ourselves in this world and at our workplace. Knowing who you are, what your values
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Wednesday, January 27, 2021
The Communication Secret of the Influential Leader
Jimmy Johnson was the head football coach of the Dallas Cowboys from 1989 through 1994. He had a reputation for being a no-nonsense disciplinarian who was tough on his players. Falling asleep during one of
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Wednesday, January 6, 2021
The Key to Making 2021 Your Best Year Ever
I went to the shopping mall during the holidays. My goal was to enter through the automatic doors at the main entrance. I conducted an experiment to see what I could do to get the doors
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Wednesday, November 25, 2020
The Biggest Mistake Shop Owners Make
“Mike” is a shop owner who works in instead of on his business. His business has him in bondage to the point, that when he needs to speak with his ‘A’ tech, he doesn’t look out in
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Tuesday, October 20, 2020
How to Close More Sales at Your Shop
There’s a familiar story that is told of a new insurance agent named “Jack” who was struggling to make sales. He would contact ten leads and come away with ten rejections. He believed that business
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