Auto Shop Coaching Blog

Self Improvement

Focus on the process, not the outcome.

The One Thing You Can Do to Achieve Your Goals

Focus on the process, not the outcome.

What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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Put more profit in your pocket.

How to Put More Profit in Your Pocket

Put more profit in your pocket.

“How do I put more profit in my pocket?” asked “Jason,” a shop owner who heard about our upcoming webinar on the topic. I responded as follows: “Jason, you’re averaging a 32% parts margin over
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Get your $1 Million prize!

How to Get the Right Things Done at Your Shop

Get your $1 Million prize!

I’m with the “Twiggs Publishers Clearing House,” and I have a one-million-dollar prize just for you. I will show up at your shop to present your winnings with my selfie stick in hand so we can
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Take responsibility for your punctuality.

The One Thing You Never Hear from Employees

Take responsibility for your punctuality.

“Traffic was really bad!” “There was a bad accident on the beltway!” “I was pulled over by a state trooper!” If I had a dollar for every time someone has made one of these statements, I’d
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Change expectations to go from good to great

Moving From Good to Great as a Shop Owner

Change expectations to go from good to great

In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven
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Listen generously

The Difference Between Losing and Being Beaten

Listen generously

In his book Essentialism, The Disciplined Pursuit of Less, Greg McKeon tells the story of Larry Gelwix, one of the most successful high school rugby coaches in history. In thirty-five years, his Highland High School
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The Batting Cage Strategy

The Batting Cage Strategy

The Batting Cage Strategy

One of the biggest mistakes you can make is judging the success of your effort by the initial response you get. I was reminded of this as I sat through a 20 Group meeting. Mike
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Turn I Can't Into I Can

Something to Consider When You Feel Like Giving Up

Turn I Can't Into I Can

Have you ever felt like giving up? “Mike” and “Harry” certainly did. They were frustrated by their general manager’s performance failures. He was highly compensated, but his results weren’t on par with his pay. In spite
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