The demands of the automotive repair industry have been difficult for as long as I can remember. Put profitability, marketing, and customer experience aside, and you’re left with the core of our business — automotive … moreabout Adapting to the Times Around Us
In a book by James C. Collins called Good to Great, Collins discusses the concept of The Stockdale Paradox, which is based on the experience of James Stockdale, a high-ranking naval officer who was held captive as … moreabout Moving From Good to Great!
Something happened a few weeks ago that knocked me out of my seat. I was speaking with a shop owner named “Rose” who was concerned about the performance of her shop. She was down in … moreabout The Secret to Becoming a Top Shop
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