In 1991, a group of psychics joined forces to start The Psychic Friends Network. Singer Dionne Warwick was the host of this popular show that used infomercials to attract its customers. By 1994 the show
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I would count to ten and take deep breaths before my coaching calls with “Tom.” Tom is a shop owner who would agree to do certain things but never followed through. For example, he would
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Are you looking to raise the bar? One morning I came across a video from John Taffer, the host of “The Bar Rescue” reality show. I was surprised to hear that he’d been working with
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Meet “Ron.” Ron had just graduated from college as a star athlete, with a short-term goal of becoming the sporting goods manager with Montgomery Wards, a major retailer at the time. (FYI to the millennials
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What’s the difference between success and failure at your shop? As I wrestle with this question, I’m reminded of two stories. First, there’s the story of Kano Jigoro who was considered to be the father
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I was having a bad day! I made my first coaching call in the morning to “Joe” who says he can’t find an “A” Technician. I asked him: “What are you doing to find a
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What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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“How do I put more profit in my pocket?” asked “Jason,” a shop owner who heard about our upcoming webinar on the topic. I responded as follows: “Jason, you’re averaging a 32% parts margin over
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I’m with the “Twiggs Publishers Clearing House,” and I have a one-million-dollar prize just for you. I will show up at your shop to present your winnings with my selfie stick in hand so we can
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Join me as we journey through a typical morning in my life. I make my first call to a new client named “Richard.” I notice he’s had the same labor rate for the past three
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