In their book Switch: How To Change things When Change is Hard, Chip & Dan Heath tell the story of Molly Howard, Principle of Jefferson County High school in Louisville Georgia. She inherited a school
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What is your biggest regret as a shop owner? As I ponder this question, I’m reminded of an interview I watched with basketball legend Kobe Bryant. The reporter asked him if he regretted the fact
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Do you spend more time looking out the window or in the mirror? When car count is climbing, the portal screen is green, and profit is in your pocket, the tendency is to look at
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“Fred” is drinking the Kool-Aid, all in, and on-board, when it comes to implementing most of ATI’s suggestions. As an aspiring Top Shop Owner, he attends SuperConference, is active with his 20 group, and is
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I have a unique story as a coach here at ATI. I started out on the other side of the process as an auto repair shop owner with a “leg up” – my background included
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What’s the leading cause of consistently inconsistent results? One week your sales, car count, and ARO are above the benchmarks. Your portal data is as green as a well-manicured golf course! You don’t need more
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Imagine for a moment that your goal is to visit Hawaii. To accomplish your goal, you invest in a travel agent named “Amy” who has a track record of helping thousands of other travelers like
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“It’s not my fault, it’s the area,” said Matt, a service manager who worked for me back in 2001. “We can’t find good people because of the low unemployment rate and high median income.” This
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In 1991, a group of psychics joined forces to start The Psychic Friends Network. Singer Dionne Warwick was the host of this popular show that used infomercials to attract its customers. By 1994 the show
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I would count to ten and take deep breaths before my coaching calls with “Tom.” Tom is a shop owner who would agree to do certain things but never followed through. For example, he would
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