Operations / Time Management
Practical strategies, benchmark data, and coaching insights to help independent auto and collision shop owners build more profitable businesses.
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Quick Turnarounds, Happy Customers: 5 Essential Tips for Your Shop
Discover five proven strategies to reduce turnaround times in your auto shop, increase customer satisfaction, and boost your profitability.
Is Your Shop Prepared for Severe Weather? Profitability, Tips, and Best Practices
Find out how your auto repair shop can profit from severe weather conditions and be a resource to the community.
Strategies to Hire & Train High-Performance Teams
Hiring a reliable and skilled auto tech was challenging before the pandemic and has only become more complicated. We look…
3 Tips for Developing Mental Toughness as a Repair Shop Owner
As a repair shop owner, mental toughness is not just a desirable trait; it’s a necessity for navigating the challenges…
7 Benefits of a 4-Day Workweek at Your Auto Repair Shop
Let’s rev up our engines and explore the game-changing switch to a four-day workweek as it relates to your shop.…
How to Avoid Quiet Quitting and Keep Great Employees
As we discussed in Close the Back Door now, the back door refers to the people leaving us — both…
3 Things You Must Do To Keep Steady Car Count Year-Round
In November I wrote a post on how to avoid the slow slump season during the winter months. Now, we’re at the…
3 Quick Ways to Improve the Distance Between Techs and Service Advisors
Often, there can be a disconnect between the techs and service advisors, also considered the front and the back of…
Here’s What’s Wrong With Your Labor Rate
“I don’t have enough cars.” I frequently hear this from shop owners when they start working with me. On rare…
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