Are you a service manager who dreams of taking the wheel and becoming the proud owner of your own shop? While the journey may seem daunting, there are some surprising secrets that can make this …
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The default future is the place you end up when you decide not to make the necessary changes in a specific area. For instance, deciding not to invest in proactive recruiting efforts can cause you …
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What’s the future of the automotive service industry? Now is a great time to ponder this common question. Here’s a story of two CEOs from another industry: Reed and John. Reed was the founder of …
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Are you frustrated by your recent recruitment results? Heather, the owner of a European imports shop, felt the same way. She posted technician ads that consistently generated responses from the most talented, qualified, and experienced …
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“I don’t need to have meetings, because I talk to my people throughout the day.” If I had a dollar for every time I’ve heard this, I’d have about twenty-one dollars! But seriously, I’m amazed …
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When was the last time you heard of someone getting bitten by an elephant? As I reflect on this question, I am reminded of my former clients Mike and Larry who owned two different shops in 2010. At …
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“Paying extra to fly first-class is a waste of money!” This is what I said back in 2008 as I boarded my flight headed to St. Louis. My seat was in row 4, and the …
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“Meet The Fockers,” starring Ben Stiller and Dustin Hoffman, is one of my favorite comedies of all time. The most memorable scene in the movie was when Hoffman’s character “Bernie” bragged about his son Gaylord’s …
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Charles Schwab was the Jeff Bezos of 1918. He was one of the richest men of his day, and the president of the Bethlehem Steel Corporation, one of the largest producers of Steel during that …
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Your competition doesn’t want you to read this post. Keep reading, and you’ll understand why. I recently called three automotive repair shops at random and asked, “I’m new to the area and looking for a …
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