Your competition doesn’t want you to read this post. Keep reading, and you’ll understand why. I recently called three automotive repair shops at random and asked, “I’m new to the area and looking for a …
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In a book by James C. Collins called Good to Great, Collins discusses the concept of The Stockdale Paradox, which is based on the experience of James Stockdale, a high-ranking naval officer who was held captive as …
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Does asking for the sale make you feel like a jerk? This is exactly how “Kim” felt. Kim was a service manager in a shop located in the Midwest who prided herself on her ability …
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I recently searched online for “Washington Commanders” football jerseys to purchase. As you prepare your jokes, please know that my choice of football teams is a different topic for a different blog, so let’s stay …
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It was the first week of January, and the gym was packed. It was hard to get a machine. It was hard to find room to work out! But people were starting their year off …
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Are you a “one-hit wonder” who can’t maintain the success you experience? This question reminds me of an encounter I had with “Jim,” a shop owner struggling to find the right technicians. He desperately posted …
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Something happened a few weeks ago that knocked me out of my seat. I was speaking with a shop owner named “Rose” who was concerned about the performance of her shop. She was down in …
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Charles Schwab was the Jeff Bezos of 1918. He was one of the richest men of his day, and the president of the Bethlehem Steel Corporation, one of the largest producers of Steel during that …
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During a recent trip to Dallas, Texas, I was a hot coach. I touched down at 10am and it was already 95 degrees! My first order of business was to get to my room to …
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Imagine for a moment that you’re a NASA astronaut. Just being selected makes you a success, considering they only pick one person for every six hundred applications received. The years of study, service, and sacrifice …
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