Auto Shop Coaching Blog

Operations / Time Management

Recognize outstanding effort by employees

How to Grab Your Customer’s Attention

Recognize outstanding effort by employees

My wife and I were having breakfast at a local chain restaurant. “William,” the waiter, was friendly, the service was timely, and the food was tasty. Towards the end of our visit, William handed me
morearrow-multicolor

Appearance counts

How to Avoid a Terrible Shop Visit

Appearance counts

As a district manager, I hated when my regional manager would visit without notice. One day, I received a call from “Rick,” my regional manager. He said he was in town and wanted to visit
morearrow-multicolor

Price shopper getting estimates

The Solution to Your Price Shopper Problem

Price shopper getting estimates

I have a confession to make. I’m NOT handy around the house. If you Googled the phrase, “Do It Yourself,” you would NOT find my picture anywhere on the internet! Fortunately, I have a handyman named
morearrow-multicolor

Don't confuse activity with accomplishment!

Are You Open for “Busyness?”

Don't confuse activity with accomplishment!

The story is told of a billionaire businessman with two sons. He met with them one day and told them his fortune would be left to the first son who could create a successful business!
morearrow-multicolor

What are you tolerating?

What Are You Tolerating?

What are you tolerating?

Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the
morearrow-multicolor

Focus on the process, not the outcome.

The One Thing You Can Do to Achieve Your Goals

Focus on the process, not the outcome.

What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
morearrow-multicolor

Get your $1 Million prize!

How to Get the Right Things Done at Your Shop

Get your $1 Million prize!

I’m with the “Twiggs Publishers Clearing House,” and I have a one-million-dollar prize just for you. I will show up at your shop to present your winnings with my selfie stick in hand so we can
morearrow-multicolor

Find the profit eaters in your shop

Top 5 Profit Eaters of Auto Repair Shops

Find the profit eaters in your shop

“I don’t understand how I can be so busy and not make any money.” If you’ve caught yourself thinking this, you are not alone. A lot of auto repair shop owners find themselves working harder
morearrow-multicolor