My wife and I were having breakfast at a local chain restaurant. “William,” the waiter, was friendly, the service was timely, and the food was tasty. Towards the end of our visit, William handed me
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As a district manager, I hated when my regional manager would visit without notice. One day, I received a call from “Rick,” my regional manager. He said he was in town and wanted to visit
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I have a confession to make. I’m NOT handy around the house. If you Googled the phrase, “Do It Yourself,” you would NOT find my picture anywhere on the internet! Fortunately, I have a handyman named
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The story is told of a billionaire businessman with two sons. He met with them one day and told them his fortune would be left to the first son who could create a successful business!
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Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the
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What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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I’m with the “Twiggs Publishers Clearing House,” and I have a one-million-dollar prize just for you. I will show up at your shop to present your winnings with my selfie stick in hand so we can
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“I don’t understand how I can be so busy and not make any money.” If you’ve caught yourself thinking this, you are not alone. A lot of auto repair shop owners find themselves working harder
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“Greg” and I were struggling to figure out why his car count wasn’t improving. He had ten five star google reviews. When I Googled all of the primary automotive search terms for his area, I
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Don’t try this at home! The year was 1999, and I was a new manager who was having a problem getting my people to embrace the courtesy checks. During a shop meeting, I was explaining all
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