As a repair shop owner, mental toughness is not just a desirable trait; it’s a necessity for navigating the challenges and demands of the business. Operating a repair shop requires the ability to withstand pressure, …
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Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Operations / Time Management
7 Benefits of a 4-Day Workweek at Your Auto Repair Shop
Let’s rev up our engines and explore the game-changing switch to a four-day workweek as it relates to your shop. By now you may be thinking, “Sounds interesting Coach Twiggs, but how will my shop …
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How to Avoid Quiet Quitting and Keep Great Employees
As we discussed in Close the Back Door now, the back door refers to the people leaving us — both customers and employees. They leave for a variety of reasons, but a lot of those …
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3 Things You Must Do To Keep Steady Car Count Year-Round
In November I wrote a post on how to avoid the slow slump season during the winter months. Now, we’re at the time of year when car count starts to ramp up regardless of what geographical area …
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3 Quick Ways to Improve the Distance Between Techs and Service Advisors
Often, there can be a disconnect between the techs and service advisors, also considered the front and the back of shops. Service advisors and techs, at times, do not speak the same language and may …
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Here’s What’s Wrong With Your Labor Rate
“I don’t have enough cars.” I frequently hear this from shop owners when they start working with me. On rare occasions, it is true; when this happens, we identify what is causing the problem and …
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Setting Goals and Budgets for 2023
It’s the start of a new year which naturally makes us reflect back on how the previous year went. As easy, difficult, surprisingly sane, or crazy as we may think 2022 went, let’s see what …
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The Top Five Reasons to Use Digital Vehicle Inspections
Digital vehicle inspections (DVIs) are central to providing a 21st-century experience to your customers. Just as streaming revolutionized the entertainment industry, digital communication has drastically transformed all consumer service industries. Within auto repair, DVIs enable …
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How To Get More Done With Less Effort
Charles Schwab was the Jeff Bezos of 1918. He was one of the richest men of his day, and the president of the Bethlehem Steel Corporation, one of the largest producers of Steel during that …
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How Making Small Moves Creates Giant Results
When you realize that the results you are striving for are not manifesting in your personal and professional life, most people have tons of excuses as to why. Many will blame others and claim they …
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