Auto Shop Coaching Blog

Operations / Time Management

How to Get More From Your Employees

I have an embarrassing confession to make. It all started after reading a Mayo Clinic study which concluded that sitting is the new smoking. I was motivated to get moving, so I set a goal
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The Hidden Secret of Employee Motivation

Meet “Ben.” Ben is a shop owner who made several attempts to motivate his manager, “Sarah,” to complete her goal poster. He initially mentioned this during their Monday morning one-on-one meeting. First, he told her
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How to Grab Your Customer’s Attention

My wife and I were having breakfast at a local chain restaurant. “William,” the waiter, was friendly, the service was timely, and the food was tasty. Towards the end of our visit, William handed me
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How to Avoid a Terrible Shop Visit

As a district manager, I hated when my regional manager would visit without notice. One day, I received a call from “Rick,” my regional manager. He said he was in town and wanted to visit
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The Solution to Your Price Shopper Problem

I have a confession to make. I’m NOT handy around the house. If you Googled the phrase, “Do It Yourself,” you would NOT find my picture anywhere on the internet! Fortunately, I have a handyman named
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Are You Open for “Busyness?”

The story is told of a billionaire businessman with two sons. He met with them one day and told them his fortune would be left to the first son who could create a successful business!
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What Are You Tolerating?

Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the
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The One Thing You Can Do to Achieve Your Goals

What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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