You have a ton of cars in your shop, but don’t panic. Take a deep breath and proceed one step at a time. The goal is to get work—whether through walk-ins, call-ins, insurance referrals, or
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Charles Schwab was the Jeff Bezos of 1918. He was one of the richest men of his day, and the president of the Bethlehem Steel Corporation, one of the largest producers of Steel during that
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Being an ATI coach, I hear this phrase a lot from my shop owners: “I just don’t have time.” It stems from trying to maintain an ownership/life balance combined with issues that haven’t been 100%
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It’s summertime and the COVID pandemic seems to be coming to an end. States are opening up and removing restrictions, people are hitting the road and looking forward to family reunions and real vacations again.
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I was all in, on-board, and “drinking the Kool-Aid!” As a new district manager of automotive service, I had just returned from a national meeting where our president clearly communicated the company direction. What he
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Struggling to get enough hours billed out each week? Your first thought might be that you have a problem with your technicians. As a shop owner, you need to be aware of how your shop
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Think back on all your extended vacations. How many times did you take the rental car to the car wash? I conducted an official survey of a select group of leaders who have high attention to
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The year was 2012, and I was frustrated. I was frustrated by the fact that I couldn’t move “Jack.” Jack is a shop owner who was failing to achieve his profit goals. He and I would
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If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I
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Feeling like the world has gone a little crazy? As an automotive repair shop owner, your #1 priority is keeping your team safe and busy. Your #2 priority is reassuring your customers that you are
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