The story is told of a billionaire businessman with two sons. He met with them one day and told them his fortune would be left to the first son who could create a successful business!
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Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the
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What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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I’m with the “Twiggs Publishers Clearing House,” and I have a one-million-dollar prize just for you. I will show up at your shop to present your winnings with my selfie stick in hand so we can
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“I don’t understand how I can be so busy and not make any money.” If you’ve caught yourself thinking this, you are not alone. A lot of auto repair shop owners find themselves working harder
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“Greg” and I were struggling to figure out why his car count wasn’t improving. He had ten five star google reviews. When I Googled all of the primary automotive search terms for his area, I
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Don’t try this at home! The year was 1999, and I was a new manager who was having a problem getting my people to embrace the courtesy checks. During a shop meeting, I was explaining all
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Hard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their
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“Traffic was really bad!” “There was a bad accident on the beltway!” “I was pulled over by a state trooper!” If I had a dollar for every time someone has made one of these statements, I’d
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In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven
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