Auto Shop Coaching Blog

Operations / Time Management

What Are You Tolerating?

Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the
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The One Thing You Can Do to Achieve Your Goals

What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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How to Get the Right Things Done at Your Shop

I’m with the “Twiggs Publishers Clearing House,” and I have a one-million-dollar prize just for you. I will show up at your shop to present your winnings with my selfie stick in hand so we can
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Top 5 Profit Eaters of Auto Repair Shops

“I don’t understand how I can be so busy and not make any money.” If you’ve caught yourself thinking this, you are not alone. A lot of auto repair shop owners find themselves working harder
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The Hidden Secret to Growing Your Car Count

Hard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their
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The One Thing You Never Hear from Employees

“Traffic was really bad!” “There was a bad accident on the beltway!” “I was pulled over by a state trooper!” If I had a dollar for every time someone has made one of these statements, I’d
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Moving From Good to Great as a Shop Owner

In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven
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How to Get More Buy-In at Your Shop

Think back on all your extended vacations. How many times did you take the rental car to the car wash? I conducted an official survey of a select group of leaders who have high attention to
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