Auto Shop Coaching Blog

Operations / Time Management

The Hidden Secret to Growing Your Car Count

Hard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their
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The One Thing You Never Hear from Employees

“Traffic was really bad!” “There was a bad accident on the beltway!” “I was pulled over by a state trooper!” If I had a dollar for every time someone has made one of these statements, I’d
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Moving From Good to Great as a Shop Owner

In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven
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Are You Getting Thrown Under the Bus?

If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I
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How to Get More Buy-In at Your Shop

Think back on all your extended vacations. How many times did you take the rental car to the car wash? I conducted an official survey of a select group of leaders who have high attention to
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The Top 5 Reasons Why Shops Lose Good Techs

Any auto repair shop owner who’s been in business more than 5 minutes knows – finding great automotive technicians is getting harder each year. According to The Bureau of Labor Statistics, at least 76,000 mechanics
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How to Conquer the Car Count Paradox

Have you ever seen a fight break out at the dentist’s office? Let’s think about your last visit. The receptionist handed you a card and said, “Your next appointment will be on May 1st.” She
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The Difference Between Losing and Being Beaten

In his book Essentialism, The Disciplined Pursuit of Less, Greg McKeon tells the story of Larry Gelwix, one of the most successful high school rugby coaches in history. In thirty-five years, his Highland High School
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The Batting Cage Strategy

One of the biggest mistakes you can make is judging the success of your effort by the initial response you get. I was reminded of this as I sat through a 20 Group meeting. Mike
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