I have an embarrassing confession to make. It all started after reading a Mayo Clinic study which concluded that sitting is the new smoking. I was motivated to get moving, so I set a goal …
more about How to Get More From Your Employees
As a shop owner, your focus is on making sure you have plenty of work coming in your doors to keep your technicians productive. If your phones are ringing but the bays are empty, you …
more about Top 5 Phone Mistakes That Are Costing Your Auto Shop Money
Meet “Ben.” Ben is a shop owner who made several attempts to motivate his manager, “Sarah,” to complete her goal poster. He initially mentioned this during their Monday morning one-on-one meeting. First, he told her …
more about The Hidden Secret of Employee Motivation
My wife and I were having breakfast at a local chain restaurant. “William,” the waiter, was friendly, the service was timely, and the food was tasty. Towards the end of our visit, William handed me …
more about How to Grab Your Customer’s Attention
As a district manager, I hated when my regional manager would visit without notice. One day, I received a call from “Rick,” my regional manager. He said he was in town and wanted to visit …
more about How to Avoid a Terrible Shop Visit
I have a confession to make. I’m NOT handy around the house. If you Googled the phrase, “Do It Yourself,” you would NOT find my picture anywhere on the internet! Fortunately, I have a handyman named …
more about The Solution to Your Price Shopper Problem
The story is told of a billionaire businessman with two sons. He met with them one day and told them his fortune would be left to the first son who could create a successful business! …
more about Are You Open for “Busyness?”
Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the …
more about What Are You Tolerating?
What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of …
more about The One Thing You Can Do to Achieve Your Goals
I’m with the “Twiggs Publishers Clearing House,” and I have a one-million-dollar prize just for you. I will show up at your shop to present your winnings with my selfie stick in hand so we can …
more about How to Get the Right Things Done at Your Shop