Auto Shop Coaching Blog

Leadership

What are you tolerating?

What Are You Tolerating?

What are you tolerating?

Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the
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Change expectations to go from good to great

Moving From Good to Great as a Shop Owner

Change expectations to go from good to great

In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven
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Does your shop practice the blame game?

Are You Getting Thrown Under the Bus?

Does your shop practice the blame game?

If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I
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Get more team buy-in at your shop.

How to Get More Buy-In at Your Shop

Get more team buy-in at your shop.

Think back on all your extended vacations. How many times did you take the rental car to the car wash? I conducted an official survey of a select group of leaders who have high attention to
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Listen generously

The Difference Between Losing and Being Beaten

Listen generously

In his book Essentialism, The Disciplined Pursuit of Less, Greg McKeon tells the story of Larry Gelwix, one of the most successful high school rugby coaches in history. In thirty-five years, his Highland High School
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Always inspect what you expect.

The Reason Your Shop Meetings Aren’t Working

Always inspect what you expect.

I was all in, on-board, and “drinking the Kool-Aid!” As a new district manager of automotive service, I had a just returned from a national meeting where our president clearly communicated the company direction. What
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