Auto Shop Coaching Blog

Leadership

Frustrated businessman dealing with failure

The Top 3 Factors That Lead to Failure

Frustrated businessman dealing with failure

It was August of 2009, and I was the new guy. As a rookie coach, I was curious as to why some shop owners experience great success, while others lose money on the bottom line
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High bar, high jump

How to Raise the Bar at Your Shop

High bar, high jump

Are you looking to raise the bar? One morning I came across a video from John Taffer, the host of “The Bar Rescue” reality show. I was surprised to hear that he’d been working with
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What are you tolerating?

What Are You Tolerating?

What are you tolerating?

Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the
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Change expectations to go from good to great

Moving From Good to Great as a Shop Owner

Change expectations to go from good to great

In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven
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Does your shop practice the blame game?

Are You Getting Thrown Under the Bus?

Does your shop practice the blame game?

If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I
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Get more team buy-in at your shop.

How to Get More Buy-In at Your Shop

Get more team buy-in at your shop.

Think back on all your extended vacations. How many times did you take the rental car to the car wash? I conducted an official survey of a select group of leaders who have high attention to
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