Change is a constant in our lives. All around us, technologies, processes, people, ideas, and practices often change, affecting the way we perform both in our lives and our businesses. Leaders need tools to implement
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Are you interested in using the smart formula to create North Star budget goals for your business and associates? Well, sit back and take a moment to read about the smart formula for goal achievement.
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We all can choose our path in life and at work. We first must know how we want to represent ourselves in this world and at our workplace. Knowing who you are, what your values
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Jimmy Johnson was the head football coach of the Dallas Cowboys from 1989 through 1994. He had a reputation for being a no-nonsense disciplinarian who was tough on his players. Falling asleep during one of
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“So, you expect all of us here today, to be able to charge these unrealistic prices?” This question was posed to the ATI instructor by “John” while he was in an ATI service advisors class.
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The countdown is on to a new year. If 2020 left your shop feeling like you’ve been in a boxing match most of the year, you are not alone. Auto repair shop owners across the
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“Mike” is a shop owner who works in instead of on his business. His business has him in bondage to the point, that when he needs to speak with his ‘A’ tech, he doesn’t look out in
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The next few months of 2020 is a time to maintain your focus in your personal and professional life. Energy is running low; momentum slows and a shift in gears starts to appear. You must
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Are you a “one-hit wonder” who can’t maintain the success you experience? This question reminds me of an encounter I had with “Jim,” a shop owner who was struggling to find the right technicians. He
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The biggest challenge shop owners face isn’t car count, or margins, or even sales. The biggest challenge shop owners face is staffing and keeping employees. The shortage of skilled technicians is already a challenge, but
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