What’s the secret to attracting millennial customers? As I reflect on this question, I am reminded of my local dry cleaner. They are the most expensive cleaners in my town and I drive past several
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I have a confession to make. I’m NOT handy around the house. If you Googled the phrase, “Do It Yourself,” you would NOT find my picture anywhere on the internet! Fortunately, I have a handyman named
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Mickey Mouse threw me a curveball! It happened last week while visiting Disney’s “Magic Kingdom” theme park. On a normal day, the park closes at 10pm. However, on this fateful day, they closed at 6pm. When
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Empty bays are not what an automotive repair shop owner wants to see. To keep great automotive technicians, your shop needs to stay busy and profitable. Here are 5 strategies you can put in place
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Hard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their
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As an automotive repair shop owner, you know how important it is to keep your technicians busy. Having insufficient cars coming in the door can break the bank quickly. Often, marketing is the weak point
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Even the best shop inevitably has a dry spell once or twice a year. Or perhaps you have a shop that struggles all year long to keep your technicians busy. No matter the situation, we
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How do they do it? I asked this question several years ago, as a new member of my local Toastmasters International club. The meetings were held every Tuesday, and the room was always packed with
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It’s late in the evening and you’re out of town, driving without your GPS device. You don’t know where you are, you don’t know where you’re going, but you do know that you’re hungry! Up
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In my last blog, I shared the Top 5 Reasons You’re Losing the War to find (and keep) talented automotive technicians. This week we will look at how to get top talent walking in your
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