It’s the start of a new year which naturally makes us reflect back on how the previous year went. As easy, difficult, surprisingly sane, or crazy as we may think 2022 went, let’s see what
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If you follow investment news, the automotive sales industry is struggling. Early in the pandemic, the issue was supply — too few new cars were available for the number of people wanting them. The supply
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Let’s not blame “that time of the year” for not marketing properly and having no traffic in your shop. These days there are more than just a few automotive repair facilities claiming the slow-down in
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Digital vehicle inspections (DVIs) are central to providing a 21st-century experience to your customers. Just as streaming revolutionized the entertainment industry, digital communication has drastically transformed all consumer service industries. Within auto repair, DVIs enable
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With an ever-changing customer experience in the retail market that was thrown into a storm during Covid, we’ve learned what we need to do to change and how to put it together. There were many
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Compared to labor, selling parts in the automotive industry is straightforward because it’s logical. During repairs, we often find a vehicle that needs a part replaced, we order the part from one of our vendors,
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On August 9th, 2022, President Joe Biden signed the CHIPS Act which will provide subsidies to companies that make semiconductor chips in order to meet the demand for these chips and bring more manufacturing of
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“Paying extra to fly first-class is a waste of money!” This is what I said back in 2008 as I boarded my flight headed to St. Louis. My seat was in row 4, and the
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The demands of the automotive repair industry have been difficult for as long as I can remember. Put profitability, marketing, and customer experience aside, and you’re left with the core of our business — automotive
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You’ve hired this person to help at your auto repair shop’s front counter — now what? Whether you just hired your first service advisor or are replacing a service manager who was with you for
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