Auto Shop Coaching Blog

Sales / Marketing

How to Avoid a Terrible Shop Visit

As a district manager, I hated when my regional manager would visit without notice. One day, I received a call from “Rick,” my regional manager. He said he was in town and wanted to visit
morearrow-multicolor

5 Tips for a More Profitable Holiday Season

For most auto repair shop owners, the holiday season is challenging. Car count dwindles as customers prioritize shopping and feasting over maintenance and repair services. Travelers tend to be impatient and our service advisor becomes
morearrow-multicolor

The Solution to Your Price Shopper Problem

I have a confession to make. I’m NOT handy around the house. If you Googled the phrase, “Do It Yourself,” you would NOT find my picture anywhere on the internet! Fortunately, I have a handyman named
morearrow-multicolor

The Secret to Charging More for Your Service

Mickey Mouse threw me a curveball! It happened last week while visiting Disney’s “Magic Kingdom” theme park. On a normal day, the park closes at 10pm. However, on this fateful day, they closed at 6pm. When
morearrow-multicolor

Fill Empty Bays Without Busting the Budget

Empty bays are not what an automotive repair shop owner wants to see. To keep great automotive technicians, your shop needs to stay busy and profitable. Here are 5 strategies you can put in place
morearrow-multicolor

The Hidden Secret to Growing Your Car Count

Hard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their
morearrow-multicolor

How to Gain an Unfair Advantage in Your Area

How do they do it? I asked this question several years ago, as a new member of my local Toastmasters International club. The meetings were held every Tuesday, and the room was always packed with
morearrow-multicolor