In our industry, and life in general, there have been times when we couldn’t get the results we were looking for from our team. If we hit the goal we set out to, but only do so by the skin of our teeth, we can’t go about our next task the same way. There could…
Do you dread negotiating with insurance companies? We look at how you can build a working relationship that doesn’t kill your profitability.
As a repair shop owner, mental toughness is not just a desirable trait; it’s a necessity for navigating the challenges and demands of the business. Operating a repair shop requires the ability to withstand pressure, make tough decisions, and persist through setbacks. From managing employees and dealing with customer complaints to handling financial uncertainties, there…
Let’s rev up our engines and explore the game-changing switch to a four-day workweek as it relates to your shop. By now you may be thinking, “Sounds interesting Coach Twiggs, but how will my shop benefit from a 4-day work week?” Buckle up as we cruise through seven reasons why embracing a shorter workweek has…
Ever wondered why some customers seem to jump at a deal while others take more convincing than a cat in a bathtub? Well, it might all boil down to something called “buying personalities.” Yep, you heard it right! These personalities can be game-changers in the world of sales. Let’s break it down into bite-sized pieces,…
Have you ever felt like a pinball in a machine, constantly bouncing off distractions and obstacles as you aim for your goals? Managing your focus can be a real challenge, but with the right strategies, you can recover from those “bumpers” and stay on target. In this blog, we’ll explore ways to keep your focus…
Are you a service manager who dreams of taking the wheel and becoming the proud owner of your own shop? While the journey may seem daunting, there are some surprising secrets that can make this transition smoother than you might expect. First, let’s explore why managers might want to shift to becoming an owner. Ownership…
“I can’t raise my labor rate to that!” This is a common phrase ATI’s coaches hear from members after calculating where the labor rate needs to be relative to labor costs. The disconnect is that we’re already committed to our labor COG (cost of goods) because we already incurred labor expenses like technician wages, benefit…
As we discussed in Close the Back Door now, the back door refers to the people leaving us — both customers and employees. They leave for a variety of reasons, but a lot of those reasons are in your control to overcome. Just like customers, you spend a lot of time on job postings, recruitment,…
The auto repair and maintenance industry had a tremendous year in 2022. We saw increases over pre-covid levels. Most of the shops I talk to had record-breaking sales in the first half of the year, and indications are it will continue. As predicted, however, 2023 has seen a slowdown in that demand. What does that mean…