Digital vehicle inspections (DVIs) are central to providing a 21st-century experience to your customers. Just as streaming revolutionized the entertainment industry, digital communication has drastically transformed all consumer service industries. Within auto repair, DVIs enable …
more about The Top Five Reasons to Use Digital Vehicle Inspections
With an ever-changing customer experience in the retail market that was thrown into a storm during Covid, we’ve learned what we need to do to change and how to put it together. There were many …
more about How Do Our Customers Know We Care?
According to Entrepreneur Magazine, only 50% of small businesses make it beyond the five-year mark. Lack of sufficient cash flow and market shifts are often the culprits. But did you know that the next big …
more about Five Ways to Avoid the Ten-Year Dropout
Do you have a big, hairy, audacious goal for your business and life? If you do, great! If not, then we highly recommend you start asking yourself these key questions. In the book Taking People …
more about Three Questions to Ask Yourself in Business and Life
When you need a fresh perspective, look to your left and your right. Quite a few ATI members signup for our coaching program so they can be made aware of where their business stands and, …
more about Fresh Perspective is Already Within Your Shop
“I don’t need to have meetings, because I talk to my people throughout the day.” If I had a dollar for every time I’ve heard this, I’d have about twenty-one dollars! But seriously, I’m amazed …
more about Three Things You’re Missing By Not Having Meetings
Most auto repair shop owners feel like they’ve been through some of the toughest years ever. We faced COVID as an essential service provider. We faced extreme challenges to our parts availability and increased pricing …
more about How To Build the Perfect Financial Plan for Your Auto Repair Shop
September marks the closing of the active and lively Summer and 3rd quarter of the year and welcomes the beginning of a new season — Fall. Soon thereafter, we will usher in Winter and the …
more about 4 Freedoms to Maintain Focus
When was the last time you heard of someone getting bitten by an elephant? As I reflect on this question, I am reminded of my former clients Mike and Larry who owned two different shops in 2010. At …
more about Elephants Don’t Bite
Compared to labor, selling parts in the automotive industry is straightforward because it’s logical. During repairs, we often find a vehicle that needs a part replaced, we order the part from one of our vendors, …
more about Don’t Misplace Those Labor Hours, They’re Worth a Lot!