Digital vehicle inspections (DVIs) are central to providing a 21st-century experience to your customers. Just as streaming revolutionized the entertainment industry, digital communication has drastically transformed all consumer service industries. Within auto repair, DVIs enable … moreabout The Top Five Reasons to Use Digital Vehicle Inspections
With an ever-changing customer experience in the retail market that was thrown into a storm during Covid, we’ve learned what we need to do to change and how to put it together. There were many … moreabout How Do Our Customers Know We Care?
Charlene Parlett, AMAM, CEC, PFP, ATI Executive Coach
According to Entrepreneur Magazine, only 50% of small businesses make it beyond the five-year mark. Lack of sufficient cash flow and market shifts are often the culprits. But did you know that the next big … moreabout Five Ways to Avoid the Ten-Year Dropout
September marks the closing of the active and lively Summer and 3rd quarter of the year and welcomes the beginning of a new season — Fall. Soon thereafter, we will usher in Winter and the … moreabout 4 Freedoms to Maintain Focus
When was the last time you heard of someone getting bitten by an elephant? As I reflect on this question, I am reminded of my former clients Mike and Larry who owned two different shops in 2010. At … moreabout Elephants Don’t Bite
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