Are you the shop owner trying to be the back-up technician, assistant service advisor, parts runner, shuttle driver and janitor? The hard truth is that is those roles are not yours to fill. You may
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When you speak to your employees, your customers, or even your family members, are you making a conscious effort to be positive? If you aren’t, that’s a problem. Believe it or not, your words matter.
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With more than half of women in the United States working outside the home and accounting for 47 percent of the workforce, they are quickly becoming the primary customer and target audience for auto repair
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Everyone is aware that finding the right hire is difficult. So, when you have the right employees, you’re in the best position to succeed. The fact is, it’s so much easier to achieve the business
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How much do you and your team practice at the service desk in preparation for your game day? How do we expect our service desk to be the best when we give them virtually no practice or
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If you find yourself constantly hiring new techs, shouldn’t the focus change to how to keep and develop the employees you have? Don’t get me wrong, we need to find them as well, and I’m going
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I have learned so much about the people I help, the resiliency of the automotive repair industry, and even a little more about myself. I would like to share some of these lessons, along with takeaways that are featured on ATI’s COVID-19 Checklist. It will help you prepare just in case we find ourselves in
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Time and money are what we hold in high regard. If you’re under the belief your area will not tolerate a high labor rate, but can’t open the payroll checkbook to pay a tech anything
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When I’m coaching shop owners around the country, a common question I’ll ask is: How is business this week? One of my members who was really struggling answered: “We are slow, I need more cars.”
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In this final article discussing: Plan your Best Year Yet, we want to combine the tools and information we have gathered with the SWOT exercise and WIN drill to build a forward looking bullet-proof strategic
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