If your shop does not sell tires, then ask yourself, “why not?” Tires are not emphasized enough in most auto repair shops. Often, technicians overlook them on inspections, as well as sales advisors on your counter. Industry
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A common scenario for shops: The service advisor breaks down the cost of the job to the customer. The customer is incredulous at the price of the part, having made online price comparisons, and claims
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In today’s world, finding good people is getting harder and harder. As an owner, you need to find your employee’s motivation and utilize that knowledge to get them to produce more for both you and
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There’s no denying the value in being guided by someone who’s built the kind of shop your strive to create, learned lessons through experience, and can offer advice that saves time and makes a shop
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Most independent automotive shops have about 15-20 per cent of “fluff” in their expenses — money that is not going to the shop’s bottom line, according to Bryan Stasch, VP of product and content development
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The days of having a customer drop off the vehicle for as long as you needed and saying, “Go ahead and fix everything” are now starting to change. Inflation has hit our economy, and families
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During his presentation at NAPA Expo 2022, Finding Money by Understanding your Financial Numbers, Bryan Stasch, vice president of product and content development at ATI, advised shop owners to think about how they approach accounts
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When a shop gets to a certain size, that breeds new and different challenges. The owner can’t be overseeing everything because the barriers will eventually become too much. So looking for investors can help the
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Speaking at NAPA Expo 2022, Bryan Stasch, vice president of product and content development at ATI, had one message for a room full of shop owners: shops need to think about putting money aside for
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Does your shop do a pre-purchase inspection? Most shops do, and they charge around an hour to do so. If you had a good, better, and best program, you could charge an hour for the
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