If you find yourself constantly hiring new techs, shouldn’t the focus change to how to keep and develop the employees you have? Don’t get me wrong, we need to find them as well, and I’m going
more about 7 Questions to Ask Yourself Before Starting the Hiring Process
I have learned so much about the people I help, the resiliency of the automotive repair industry, and even a little more about myself. I would like to share some of these lessons, along with takeaways that are featured on ATI’s COVID-19 Checklist. It will help you prepare just in case we find ourselves in
more about Lessons Learned From the Pandemic and How to Apply Them
Time and money are what we hold in high regard. If you’re under the belief your area will not tolerate a high labor rate, but can’t open the payroll checkbook to pay a tech anything
more about Time or Money—What’s More Important to People?
When I’m coaching shop owners around the country, a common question I’ll ask is: How is business this week? One of my members who was really struggling answered: “We are slow, I need more cars.”
more about How to Increase Your Labor Hours and Still Keep Customers Happy
In this final article discussing: Plan your Best Year Yet, we want to combine the tools and information we have gathered with the SWOT exercise and WIN drill to build a forward looking bullet-proof strategic
more about Part 3: Plan Your Best Year Yet
You have a great shop and state-of-the-art tools, you went to self-help classes and seminars, and sought management consulting help. You even sent your staff to classes, bought a cabinet full of top-notch tools, and
more about A Game-Winning Strategy for Hitting Your Goals
What does it take for a shop to triple its revenue in just two years? Just ask Quality Automotive Repair in Blairstown, N.J. In a town of roughly 6,000 residents, the shop managed to go
more about Adding the Right People
We’re living in a time where there’s a significant generational shift in the population numbers, particularly those born between 1996 and 2014. This population is Generation Z, a.k.a. Gen Z, and according to the census,
more about OK Boomers — Time to Get Ready for Gen Z!
Last month I shared with you that there are three basic—yet very powerful— steps in developing a great business plan. Let’s take a moment to review. In the last column, I introduced the SWOT analysis
more about Part 2: Plan Your Best Year Yet
Do you look forward to going to the shop? Or have the reasons you stepped into ownership been pushed to the side to make it through each day? Even a good shop owner with a
more about Moving Beyond Fixing Cars to Providing Great Customer Experiences