Everyone strives to implement good customer service, but what about creating an exceptional customer experience? Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected today. In a restaurant or
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As a leader, you should know your team’s satisfaction level in their personal lives, because we all know those shortcomings can sometimes spill into our professional lives. If your environment is a punch-in, punch-out kind
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As a business owner, are you consciously working toward breaking out of your own glass ceiling? How do you get to the next level mindset—a CEO mindset? In this episode, ATI’s Mike Bennett discusses a unique
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Do you remember when you started your business with your wife or friend as your partner? The upside was blue skies and the horizon was never-ending. No one plans for partnerships to crumble or marriages
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Many shop owners have SOPs (Standard Operating Procedures) to ensure consistency, quality, and more favorable outcomes. But how many of those same shops have security SOPs in place to protect their shop? For an owner
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In this age of digital technology, communication is slowly becoming a lost art—and along with it, customer follow-up. If you’re not good at customer follow-up, you’re missing out on a fortune. Of the million things
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As an auto shop business coach, I realized some of my members have a tough time changing old habits. If this rings true for you, then please read on. I call my members every week to discuss whatever challenges they have
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Are you the shop owner trying to be the back-up technician, assistant service advisor, parts runner, shuttle driver and janitor? The hard truth is that is those roles are not yours to fill. You may
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When you speak to your employees, your customers, or even your family members, are you making a conscious effort to be positive? If you aren’t, that’s a problem. Believe it or not, your words matter.
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With more than half of women in the United States working outside the home and accounting for 47 percent of the workforce, they are quickly becoming the primary customer and target audience for auto repair
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