Everyone is aware that finding the right hire is difficult. So, when you have the right employees, you’re in the best position to succeed. The fact is, it’s so much easier to achieve the business
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How much do you and your team practice at the service desk in preparation for your game day? How do we expect our service desk to be the best when we give them virtually no practice or
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If you find yourself constantly hiring new techs, shouldn’t the focus change to how to keep and develop the employees you have? Don’t get me wrong, we need to find them as well, and I’m going
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I have learned so much about the people I help, the resiliency of the automotive repair industry, and even a little more about myself. I would like to share some of these lessons, along with takeaways that are featured on ATI’s COVID-19 Checklist. It will help you prepare just in case we find ourselves in
more about Lessons Learned From the Pandemic and How to Apply Them
Time and money are what we hold in high regard. If you’re under the belief your area will not tolerate a high labor rate, but can’t open the payroll checkbook to pay a tech anything
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When I’m coaching shop owners around the country, a common question I’ll ask is: How is business this week? One of my members who was really struggling answered: “We are slow, I need more cars.”
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In this final article discussing: Plan your Best Year Yet, we want to combine the tools and information we have gathered with the SWOT exercise and WIN drill to build a forward looking bullet-proof strategic
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You have a great shop and state-of-the-art tools, you went to self-help classes and seminars, and sought management consulting help. You even sent your staff to classes, bought a cabinet full of top-notch tools, and
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What does it take for a shop to triple its revenue in just two years? Just ask Quality Automotive Repair in Blairstown, N.J. In a town of roughly 6,000 residents, the shop managed to go
more about Adding the Right People
We’re living in a time where there’s a significant generational shift in the population numbers, particularly those born between 1996 and 2014. This population is Generation Z, a.k.a. Gen Z, and according to the census,
more about OK Boomers — Time to Get Ready for Gen Z!