Do you often find yourself overwhelmed with the constant need to do more, add more and complicate things in the hopes of achieving success? In today’s fast-paced world of business, when faced with challenges, the immediate …
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A Step-by-Step Guide to Conducting Annual Reviews
Why are annual reviews necessary? In the fast-paced world of automotive service, precision and efficiency are paramount. Service writers and technicians are pivotal in ensuring prompt and effective repairs on our customers’ vehicles. Annual reviews …
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A Leader’s Guide to Turning Underperformance Around
Are you a leader or business owner who often grapples with the frustration of missed opportunities and untapped employee potential? You’re not alone. In today’s fast-paced and ever-evolving business world, effectively coaching underperforming or inexperienced employees …
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Why You’re Not Making Money on Labor
Many shop owners struggle to make money on labor sales — this should not be the case! Your expertise in solving automotive problems is why your customers come to you. Unlike parts, labor margin (what …
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Which Is Necessary: Employee Reprimands or Corrective Coaching?
Running a successful operation goes beyond just car counts and workflow efficiency. It heavily relies on how we handle challenges within our team, especially when employees falter or fall short of expectations. Our approach to …
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10 Strategies to Monetize Tire Services in Your Shop
Running an auto repair shop can be a lucrative venture, especially when you tap into various avenues for revenue generation. One of the most consistent and profitable areas to explore is tire services. Tires are …
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Revolutionizing Automotive Repairs: The Power of Quick and Easy Payment Options
In the fast-paced world of automotive repair, convenience is critical. Today’s consumers expect efficient service and hassle-free transactions, which extend beyond the actual repair process. Offering quick and easy payment options for automotive repairs is …
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The Right Interview Questions: Your Secret Weapon for Successful Hiring
The primary focus in recruiting and evaluation should be to find people whose natural tendencies, motivations and personalities fit your company culture. Skills can be trained and developed. Knowledge and experience are akin to a …
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How To Hire the Right Second-in-Command
As a shop owner, you’ve likely spent a ton of time building your business, workplace culture and making your employees happy. So, when are you going to start enjoying the fruits of your labor? The …
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Climbing New Heights: Going from Employee to Manager and Beyond
Just like a climber needs the right tools for a successful climb, moving from being an employee to a leader requires a set of important skills, strategies and knowledge. These are not physical tools but …
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