Are you a victim of the four-minute rule? I now realize this is what happened to my former client “Randy” back in 2010. He had just completed an in-person interview with a service manager candidate
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Staff must not only know their duties but in which order they should be tackled. To ensure your employees know their tasks and prioritize them properly, you must rely on standard operating procedures (SOPs) to create
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What’s the biggest gamble you can take as a shop owner? Since Las Vegas is the mecca of gambling, I decided to study two famous Vegas acts, to get the answer. First, there’s Siegfried and
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I have fond memories of the summer of 2012 when my wife and I got the news that she was expecting our second child. During my coaching calls, my clients would ask, “Eric, are you
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In the spring of 2012, Michelle Long, co-owner of Long’s Car Care Center in Woodinville, Wash, saw an email from her Automotive Training Institute (ATI) coach that changed everything. It was about an all-women 20
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