We appreciate effort, but we reward and celebrate results. Set challenging goals, and then go after them. Don’t shy away from metrics or accountability. Numbers are the best tool we have to help us understand how we’re doing and how we can improve our performance. Holding ourselves accountable for results is a reflection of our…
ATI member Judi Haglin can pinpoint the exact moment, roughly 12 years ago, that she was truly inspired to turn things around at her business. It was one of her and her husband Dana’s first experiences with a 20 Group, and she was talking with the most recent Top Shop Award winner from the Automotive…
March 20-23, 2019 at the JW Marriott San Antonio Hill Country Resort One of the automotive industry’s premier annual gatherings, ATI SuperConferences bring together the best minds in the industry, world-class guest speakers and the owners of hundreds of the Top Shops in the US and Canada. Learn more and register
In this episode, ATI’s Mike Bennett joins Carm Capriotto, AAP to talk about his journey as a shop owner who has made the transition to being a full-time business coach. Mike wanted to give back to the industry by sharing what it took for him to become a good leader and businessperson. Mike shares many…
Denise Kreiger made a radical vocational change back in 2003. She once worked on a horse farm, but was looking for new opportunities and heard about the service manager opening at Mike’s KARS Inc. owned by ATI Members Shelle and Mike Bennett (Mike is also an ATI Performance Coach). She came into the position with…
Rob’e Mans Automotive Service, in Homewood, Ala., has been named one of the Automotive Training Institute’s “Top Shops” every year since 2011, taking home the overall honor in 2016. Owner Eddie Cleveland is quick to shift the credit to his staff, and says that—while this may sound cliché—the shop has been so successful because the…
Staff must not only know their duties but in which order they should be tackled. To ensure your employees know their tasks and prioritize them properly, you must rely on standard operating procedures (SOPs) to create them. Once you communicate what an employee’s expected duties are, you’ve completed step one of creating an accountable employee. I…
In the spring of 2012, Michelle Long, co-owner of Long’s Car Care Center in Woodinville, Wash, saw an email from her Automotive Training Institute (ATI) coach that changed everything. It was about an all-women 20 Group dubbed The Leading Ladies. Read the complete article at Ratchet + Wrench