“This tire is defective! I want to talk to the manager!” This is what I overheard at the service counter while conducting a shop visit back when I was a district manager for a national automotive …
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Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
How to Become an Irrelevant Shop
Now that I have your attention, imagine that you’ve just landed in an unfamiliar town where you don’t know anyone, and you lack access to a rental car. To make matters worse, your hotel doesn’t …
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Overcoming Your Biggest Obstacle to Success at the Shop
What’s the biggest barrier that’s blocking your path to success? As I ponder this question, I’m reminded of a story shared by author Ryan Holiday. In his book The Obstacle is The Way, Holiday shares …
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How to Bridge the Celebrity Gap at Your Shop
Do you have a celebrity gap at your shop? “Dan,” a shop owner from the Midwest, has one. A few weeks back on a 100-degree afternoon, a customer named “Sarah” arrived at his location with the following …
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Are You a “Hot” Shop Owner?
During my recent trip to Dallas Texas, I was a HOT coach. I touched down at 10 am and it was already 95 degrees! My first order of business was to get to my room to …
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How to Get the Jump on Your Competition
Have you ever wondered what you could do to get the jump on your competition? The answer came to me as I was watching a video presentation that was conducted by motivational speaker Gary Ryan …
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How to Think Like a Top Shop Owner
When I was growing up, one of my favorite basketball players was Earvin “Magic”Johnson, who played for the Los Angeles Lakers. He could look in one direction while throwing an accurate pass to a teammate …
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The Fastest Way to Fail as a Shop Owner
The story is told of an eight-year-old boy named “Mitch,” who was out of control. He would do the opposite of whatever is mother “Molly” told him to do. When she said, “sit down,” he …
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The Key to Experiencing Your Breakthrough
“That’s it, I’m done!” This is what a young professional golfer named “Ben” told his wife “Valerie” after a frustrating day on the course. At the end of the second round of The Oakland Open …
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How to Get the Results You Planned For
Are you getting the results you planned for? I thought about this last week as I embarked on my morning run. One of the specific running results that I planned for was to run two miles …
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