The San Antonio Spurs are one of the most successful franchises in professional basketball. They’ve won five NBA Championships and have the highest regular season winning percentage in league history. With all their success, the Spurs still …
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Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
The Surprising Secret of the Influential Leader
Jimmy Johnson was the head football coach of the Dallas Cowboys from 1989 through 1994. He had a reputation for being a no-nonsense, disciplinarian who was tough on his players. Falling asleep during one of his …
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Getting The Best Performance From Your People
A shop owner named “George” was meeting with his General Manager, “Ed.” Normally, they would have their Monday one on one meetings at George’s office, but this particular day was different. George decided that a …
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How To Break Through Your Limiting Beliefs
How do you break through a limiting belief about yourself? Reflecting on this question, reminded me of a story I read in John Maxwell’s book, The Five Levels of Leadership. Maxwell writes about of a young lawyer named Herb, who …
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The Inside Secret To Finding Fulfillment
You just had ten forklift drivers respond to your State Inspectors ad. Your $$3,000 Google Adwords campaign only generated a $30 oil change. Your new “A” Technician that started on Monday still hasn’t come back from his …
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How to Master The Art of Persuasion
What’s possible if you become a master of persuasion? As I ponder this question, I’m reminded of something that happened back when I was a shop manager in need of a new car. The shop was …
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How To Grow When They Say It’s Slow
“My tool guy says that everybody’s slow!” Said “Katie”, the service manager of a local repair shop. She was averaging $12,000 per week in sales which was a 16% decrease when compared to the previous year. …
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The Best Kept Secret To Increasing Your Car Count
Are you frustrated by the decrease in car count that came with your increase in Google AdWords? Does it feel like you’re flushing money down the drain with each marketing campaign? In his book titled, Sticky …
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How to Achieve a Positive Outcome in a Negative Environment
How do you achieve a positive outcome in a negative environment? To answer this question, it helps to understand the concept of home-field advantage. In the sports world, teams that play in front of their home …
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How to Prevent a Blowout in Your Bank Account
“This tire is defective! I want to talk to the manager!” This is what I overheard at the service counter while conducting a shop visit back when I was a district manager for a national automotive …
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