Speaking at NAPA Expo 2022, Bryan Stasch, vice president of product and content development at ATI, had one message for a room full of shop owners: shops need to think about putting money aside for …
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Does your shop do a pre-purchase inspection? Most shops do, and they charge around an hour to do so. If you had a good, better, and best program, you could charge an hour for the …
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There are many ways to build your career and boost the quality of the shop, from the owner to the service advisor to the technician. To help shop owners better run their business, service advisors …
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If your shop is scheduling customer appointments by the hour and car counts are getting chaotic with unpredictable swings of busy and slow, you need to organize the business by thinking with scheduling in mind …
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Let’s face it, you didn’t start this business only to give yourself a job that has all the responsibility and accountability with no end in sight. A true entrepreneur starts a business with the end in mind. …
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In today’s fast-paced and chaotic world, we seem to forever be chasing the elusive “balance” between the demands of our work and the leisure and/or family lives we crave. The Cambridge dictionary defines work-life balance …
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A common question I receive when talking to my members is why their average repair order is so small. Of course, there are many answers to this question. Understanding how to find the average repair …
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Inevitably, leaders will find themselves in a feedback session with poor-performing or struggling employees. These employees typically seem unable to deliver a consistently positive and productive result. Maintaining a positive frame in these often-challenging discussions …
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When a customer is leaving your shop, ATI’s Bryan Stasch recommended booking the customer’s next oil change or other maintenance services on the spot. Give them an appointment card. Ask them what their preferred method …
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Bryan Stasch, vice president of product and content development at ATI, was talking about ways to differentiate yourself from the competition. One thing he likes to do is offer a massive warranty period. “I’m a …
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