Is Your Shop Too Busy? Why That’s a Bad Thing, and How To Manage It

If your shop is scheduling customer appointments by the hour and car counts are getting chaotic with unpredictable swings of busy and slow, you need to organize the business by thinking with scheduling in mind first.

Service advisors should be scheduling customers based on the work needed to be done and technician availability, advised Bryan Stasch, vice president of product and content development at the Automotive Training Institute.

Read the complete article at Auto Service World.