When a customer is leaving your shop, ATI’s Bryan Stasch recommended booking the customer’s next oil change or other maintenance services on the spot. Give them an appointment card. Ask them what their preferred method of contact is so that you can remind them a week ahead of time. He was speaking to shop owners and service advisors at the recent Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in March in Kansas City.
Read the complete article at Auto Service World.
