I would count to ten and take deep breaths before my coaching calls with “Tom.” Tom is a shop owner who would agree to do certain things but never followed through. For example, he would …
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Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Self Improvement
How to Raise the Bar at Your Shop
Are you looking to raise the bar? One morning I came across a video from John Taffer, the host of “The Bar Rescue” reality show. I was surprised to hear that he’d been working with …
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Are ANTs Blocking Your Shop’s Success? Think Positive!
Meet “Ron.” Ron had just graduated from college as a star athlete, with a short-term goal of becoming the sporting goods manager with Montgomery Wards, a major retailer at the time. (FYI to the millennials …
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The Difference Between Success & Failure at Your Shop
What’s the difference between success and failure at your shop? As I wrestle with this question, I’m reminded of two stories. First, there’s the story of Kano Jigoro who was considered to be the father …
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How to Get Out of Your Box
I was having a bad day! I made my first coaching call in the morning to “Joe” who says he can’t find an “A” Technician. I asked him: “What are you doing to find a …
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The One Thing You Can Do to Achieve Your Goals
What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of …
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How to Put More Profit in Your Pocket
“How do I put more profit in my pocket?” asked “Jason,” a shop owner who heard about our upcoming webinar on the topic. I responded as follows: “Jason, you’re averaging a 32% parts margin over …
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How to Get the Right Things Done at Your Shop
I’m with the “Twiggs Publishers Clearing House,” and I have a one-million-dollar prize just for you. I will show up at your shop to present your winnings with my selfie stick in hand so we can …
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What’s the Biggest Threat to Your Progress?
Join me as we journey through a typical morning in my life. I make my first call to a new client named “Richard.” I notice he’s had the same labor rate for the past three …
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The One Thing You Never Hear from Employees
“Traffic was really bad!” “There was a bad accident on the beltway!” “I was pulled over by a state trooper!” If I had a dollar for every time someone has made one of these statements, I’d …
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