John Wooden was the legendary coach of the UCLA Bruins. His basketball teams won 88 games in a row and 10 national championships! Bill Walton was the best player on the team and one of …
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Wednesday, June 24, 2020
Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Leadership
Wednesday, June 10, 2020
Are You Getting Thrown Under the Bus?
If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the bus! If I …
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Thursday, June 4, 2020
My Biggest Frustration With Goal Achievement
“I’m thinking that one session of repair order audits will instantly solve my Average Repair Order problem!” “I’ve been in business for thirty years, but I’m certain that my upcoming thirty-minute coach call will forever …
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Wednesday, May 13, 2020
How to Become Unstoppable
What is really stopping you? As I reflect on this question, I’m reminded of a story that was written in the book Go For No, by Richard Fenton. Fenton tells the story of a Chicago …
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Tuesday, April 21, 2020
How to Create a Winning Expectation
The NCAA College Basketball tournament is known as “March Madness.” In this win or go home playoff, the dream of every player is to win the national championship game. Young “ballers” grow up watching the tournament …
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Tuesday, April 14, 2020
The Best Shop Owners on the Planet Have This in Common
I’m always amazed at how two shop owners can look at the same opportunity, but see something different. This reminds me of a movie I recently watched titled The Founder, starring Michael Keaton, which tells the …
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Tuesday, April 7, 2020
How to Thrive During a Pandemic
What if my health fails? What if the economy gets worse? What if this pandemic lasts longer than they say it will? Have you been asking these questions? As I ponder these inquiries, I’m reminded …
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Wednesday, April 1, 2020
How to Reassure Your Customers During the COVID Outbreak
Feeling like the world has gone a little crazy? As an automotive repair shop owner, your #1 priority is keeping your team safe and busy. Your #2 priority is reassuring your customers that you are …
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Tuesday, March 24, 2020
How to Get More From Your Employees
I have an embarrassing confession to make. It all started after reading a Mayo Clinic study which concluded that sitting is the new smoking. I was motivated to get moving, so I set a goal …
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Wednesday, March 4, 2020
The Secret to Avoiding Your Biggest Regret
What is your biggest regret as a shop owner? As I ponder this question, I’m reminded of an interview I watched with basketball legend Kobe Bryant. The reporter asked him if he regretted the fact …
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