Don’t try this at home! The year was 1999, and I was a new manager who was having a problem getting my people to embrace the courtesy checks. During a shop meeting, I was explaining all …
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In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven …
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In his book Essentialism, The Disciplined Pursuit of Less, Greg McKeon tells the story of Larry Gelwix, one of the most successful high school rugby coaches in history. In thirty-five years, his Highland High School …
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When it comes to automotive education, “Bill” has more degrees than a thermometer! He’s a master certified ASE technician. He also has certifications from Ford and Subaru. If you were to survey the tool truck drivers and ask them …
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“Jack” owns a shop on the east coast and has two service advisors. The first advisor “Ray” is an automotive industry veteran with over 15 years of experience. He’s been there, done that, and has …
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Jimmy Johnson was the head football coach of the Dallas Cowboys from 1989 through 1994. He had a reputation for being a no-nonsense, disciplinarian who was tough on his players. Falling asleep during one of his …
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A shop owner named “George” was meeting with his General Manager, “Ed.” Normally, they would have their Monday one on one meetings at George’s office, but this particular day was different. George decided that a …
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How do you break through a limiting belief about yourself? Reflecting on this question, reminded me of a story I read in John Maxwell’s book, The Five Levels of Leadership. Maxwell writes about of a young lawyer named Herb, who …
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What’s the starting point of your success as a shop owner? As I ponder this question, I’m reminded of a video series I watched recently done by Dr. Rhadi Ferguson who wrote the book, Coffee …
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Imagine me pulling up to your shop in a shiny, black, 2018 Mercedes Benz CLS 550 Coupe. It’s fully equipped to include the 8-cylinder engine, 18-inch aluminum wheels, leather bucket seats, a sunroof, and the …
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