“Linda” brought her 2010 Chevy Lumina to a shop in San Francisco. Jason, the shop owner, assured her the job would be completed by five o’clock, and that she would receive a phone call updating …
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Auto Shop Coaching Blog
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Hiring / Employee Retention
Three Clues You Have a Service Advisor Problem
“Greg” and I were struggling to figure out why his car count wasn’t improving. He had ten five star google reviews. When I Googled all of the primary automotive search terms for his area, I …
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The Easy Way to Hire Your Next Employee
“Harry” is a hiring manager for a Fortune 500 company. One fateful morning, he’s driving into the crowded company parking lot to begin his day of scheduled interviews. After several minutes of circling, he finally locates …
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Ready-Aim-Hire! 3 Sure-Fire Tips for Getting the Best Techs
In my last blog, I shared the Top 5 Reasons You’re Losing the War to find (and keep) talented automotive technicians. This week we will look at how to get top talent walking in your …
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The Top 5 Reasons Why Shops Lose Good Techs
Any auto repair shop owner who’s been in business more than 5 minutes knows – finding great automotive technicians is getting harder each year. According to The Bureau of Labor Statistics, at least 76,000 mechanics …
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How to Hire the Right Technician for Your Shop
When it comes to automotive education, “Bill” has more degrees than a thermometer! He’s a master certified ASE technician. He also has certifications from Ford and Subaru. If you were to survey the tool truck drivers and ask them …
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Getting The Best Performance From Your People
A shop owner named “George” was meeting with his General Manager, “Ed.” Normally, they would have their Monday one on one meetings at George’s office, but this particular day was different. George decided that a …
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Overcoming Your Biggest Obstacle to Success at the Shop
What’s the biggest barrier that’s blocking your path to success? As I ponder this question, I’m reminded of a story shared by author Ryan Holiday. In his book The Obstacle is The Way, Holiday shares …
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My Biggest Regret as an ATI Coach
Imagine me pulling up to your shop in a shiny, black, 2018 Mercedes Benz CLS 550 Coupe. It’s fully equipped to include the 8-cylinder engine, 18-inch aluminum wheels, leather bucket seats, a sunroof, and the …
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How to Keep a Bad Attitude From Impacting Your Shop
After several months of searching for a service manager, “John,” a local shop owner had finally found “Mr. Right.” “Steve,” had over 15 years of experience writing service and was most recently working for another …
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