I was all in, on-board, and “drinking the Kool-Aid!” As a new district manager of automotive service, I had just returned from a national meeting where our president clearly communicated the company direction. What he
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What do the shops who made the Top 12 at the ATI SuperConference have in common? I pondered this question over the weekend as I visited “Joe’s Hardware Store” looking for a special drill to complete
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Struggling to get enough hours billed out each week? Your first thought might be that you have a problem with your technicians. As a shop owner, you need to be aware of how your shop
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There’s a story of a traveler who was on a journey from one village to another. As he was walking, he noticed a monk tilling the ground. He asked the monk the following question: “I’m
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Think back on all your extended vacations. How many times did you take the rental car to the car wash? I conducted an official survey of a select group of leaders who have high attention to
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In 1995, Mike Tyson was released from prison after serving a three-year sentence. His promoter Don King was eager to help him regain his title as boxing’s Heavy Weight Champion of the World. For his
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So, there I was, managing a 3.5 million dollar shop in Largo, Maryland. For three months, I had a pressing need to hire another technician. While my colleagues and competitors complained about car count, I
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In chapter two of their book Extreme Ownership, former Navy Seals Jocko Willink and Leif Babin wrote about their experience initiating Navy Seal officer candidates. The final week of testing was referred to as “hell
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John Wooden was the legendary coach of the UCLA Bruins. His basketball teams won 88 games in a row and 10 national championships! Bill Walton was the best player on the team and one of
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The year was 2012, and I was frustrated. I was frustrated by the fact that I couldn’t move “Jack.” Jack is a shop owner who was failing to achieve his profit goals. He and I would
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