It was the worst recording of an incoming phone call that I’d ever heard. It was so bad that I was sure Ashton Kutcher would appear to confirm that the call was really fake and
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We all can choose our path in life and at work. We first must know how we want to represent ourselves in this world and at our workplace. Knowing who you are, what your values
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Jimmy Johnson was the head football coach of the Dallas Cowboys from 1989 through 1994. He had a reputation for being a no-nonsense disciplinarian who was tough on his players. Falling asleep during one of
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You just got a bad review on Google. It’s a 1-star with a nasty one-sided story about what a terrible job you did, or how your shop ripped them off. As the shop owner, your
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Calling a place of business to get a task taken care of, make an appointment, or just to gather information can be a dreaded event. Many people will put off the call because they know
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I went to the shopping mall during the holidays. My goal was to enter through the automatic doors at the main entrance. I conducted an experiment to see what I could do to get the doors
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One of my members owns a very successful shop on the west coast. Despite COVID restrictions, wildfires, and being in a fairly small city, his shop thrives. His car count has stayed strong, his technicians
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Have you ever walked into a business and not been acknowledged? It does not feel great. All the more reason to be sure you always acknowledge a customer who has entered your business within 2-3
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“So, you expect all of us here today, to be able to charge these unrealistic prices?” This question was posed to the ATI instructor by “John” while he was in an ATI service advisors class.
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The countdown is on to a new year. If 2020 left your shop feeling like you’ve been in a boxing match most of the year, you are not alone. Auto repair shop owners across the
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