Does asking for the sale make you feel like a jerk? This is exactly how “Kim” felt. Kim was a service manager in a shop located in the Midwest who prided herself on her ability
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You probably interpreted this question as coming from an employee, but I will change the viewpoint to represent the business owner. This perspective is not uncommon when we consider the stress, anxiety, and final straws
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It’s the reality we don’t want to admit — there are no mechanics left. You’ve seen this in your own shop. In the past few years, the search to find good technicians has become harder
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Being an exceptional listener is one of the most powerful skills to master, and it’s necessary to create a successful and engaging business for everyone involved. Excellent listening skills allow a team to work together to deliver
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I recently searched online for “Washington Commanders” football jerseys to purchase. As you prepare your jokes, please know that my choice of football teams is a different topic for a different blog, so let’s stay
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From the beginning of time to mid-2020, if we had an employee not performing their duties well either in productivity, sales stats, or basic work ethic, we as employers let our employees know where their
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There are two main reasons an automotive repair shop owner decides to work with ATI: either they are not making the profit they should, or they have no freedom. First, we find areas to make
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It was the first week of January, and the gym was packed. It was hard to get a machine. It was hard to find room to work out! But people were starting their year off
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It is hard work to find your authentic self, see what you are best at, and discover what brings you great joy in life and business. However, those that can find their authentic self, find
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Every business strives to fully satisfy its customers due to understanding the number one rule of marketing: loyal customers are the ones who keep our doors open. For loyal customers, there’s no longer an acquisition
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