Auto Shop Coaching Blog

Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.


The key to overcoming resistance at your shop is to get curious.

How to Overcome Your Employee’s Resistance

The key to overcoming resistance at your shop is to get curious.

Print FriendlyDon’t try this at home! The year was 1999, and I was a new manager who was having a problem getting my people to embrace the courtesy checks. During a shop meeting, I was explaining
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Great shop owners create focus groups.

The Hidden Secret to Growing Your Car Count

Great shop owners create focus groups.

Print FriendlyHard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill
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Take responsibility for your punctuality.

The One Thing You Never Hear from Employees

Take responsibility for your punctuality.

Print Friendly“Traffic was really bad!” “There was a bad accident on the beltway!” “I was pulled over by a state trooper!” If I had a dollar for every time someone has made one of these
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Follow-up will give you an unfair advantage in your area!

How to Gain an Unfair Advantage in Your Area

Follow-up will give you an unfair advantage in your area!

Print FriendlyHow do they do it? I asked this question several years ago, as a new member of my local Toastmasters International club. The meetings were held every Tuesday, and the room was always packed
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3 Steps to Build a Leading Brand

Three Steps to Build a Leading Brand

3 Steps to Build a Leading Brand

Print FriendlyIt’s late in the evening and you’re out of town, driving without your GPS device. You don’t know where you are, you don’t know where you’re going, but you do know that you’re hungry!
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Change expectations to go from good to great

Moving From Good to Great as a Shop Owner

Change expectations to go from good to great

Print FriendlyIn his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for
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Does your shop practice the blame game?

Are You Getting Thrown Under the Bus?

Does your shop practice the blame game?

Print Friendly If you Googled the phrase, “To throw under the bus,” an image of my six-year-old son Eric would appear! He’s infamous in the Twiggs household for throwing his older sister Erin under the
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