During my days as a district manager, I had the opportunity to witness the building of several new locations. The builders would arrive on-site and we would review the drawings. I could see how many
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If I ask you what’s the most valuable tool in your auto repair shop, would your answer be the telephone? Would the word telephone even come to mind? If not, it should – but for
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What’s the leading cause of consistently inconsistent results? One week your sales, car count, and ARO are above the benchmarks. Your portal data is as green as a well-manicured golf course! You don’t need more
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Are you on the fence about replacing yourself in the business? This topic reminds me of an encounter I had with a shop owner named “Chuck” back in 2009. After several years of struggle, he
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Imagine for a moment that your goal is to visit Hawaii. To accomplish your goal, you invest in a travel agent named “Amy” who has a track record of helping thousands of other travelers like
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“It’s not my fault, it’s the area,” said Matt, a service manager who worked for me back in 2001. “We can’t find good people because of the low unemployment rate and high median income.” This
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“Craig“ passed the Wonderlic with flying colors! His accuracy score was a 10, and if you Googled the words “peacock personality,” Craig’s picture would appear! He aced his initial interview with “Samantha” the shop owner.
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“I can get it cheaper from the parts store. You guys are too expensive, cancel everything!” Has anyone ever said this to you? This is what Laura, a first-time customer said to “Chris,” the service
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My wife and I were having breakfast at a local chain restaurant. “William,” the waiter, was friendly, the service was timely, and the food was tasty. Towards the end of our visit, William handed me
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As a district manager, I hated when my regional manager would visit without notice. One day, I received a call from “Rick,” my regional manager. He said he was in town and wanted to visit
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