What a great feeling it is to have the highest topline sales year we’ve ever had! The success should make us reflect to acknowledge what got us here. Being fully staffed, training for service advisors
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‘Isms come in many forms: racism, ageism, sexism — all communicating bias or discrimination to the group of people each ‘ism targets. I am sharing an example of racism and discrimination I witnessed. Situation Observed
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There is a very long list of items an automotive repair shop includes in the category of shop supplies. For example, Acetylene, Protective Materials, Gasket Materials, Bench Lubricants, Special Adhesive, Chassis Grease, Gasket Sealer Comp.,
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During a recent trip to Dallas, Texas, I was a hot coach. I touched down at 10am and it was already 95 degrees! My first order of business was to get to my room to
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Being an ATI coach, I hear this phrase a lot from my shop owners: “I just don’t have time.” It stems from trying to maintain an ownership/life balance combined with issues that haven’t been 100%
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Did you go into business planning to build a multi-million dollar “product” you could sell? When it comes to auto repair, this is rarely the case. Most of the shop owners I work with started
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COVID has reshaped the way we interact with one another to such a degree that new ways to interact have become key to our success in starting, keeping, building, and expanding relationships with your workforce.
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“Hey, can you change the channel?” Some of us have asked this question at one point in time or another or may have been the one who was asked. In either circumstance, we’re well versed in
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In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a prisoner of war for seven
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Day in and day out we all have goals and objectives to meet in our professional lives. Mornings can begin with feeling miserable going to work and dread that stays with you the entire day.
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