I went to the shopping mall during the holidays. My goal was to enter through the automatic doors at the main entrance. I conducted an experiment to see what I could do to get the doors moreabout The Key to Making 2021 Your Best Year Ever
One of my members owns a very successful shop on the west coast. Despite COVID restrictions, wildfires, and being in a fairly small city, his shop thrives. His car count has stayed strong, his technicians moreabout What Customer Service Should Look Like in Your Shop
Have you ever walked into a business and not been acknowledged? It does not feel great. All the more reason to be sure you always acknowledge a customer who has entered your business within 2-3 moreabout Make an Impactful First Impression!
“So, you expect all of us here today, to be able to charge these unrealistic prices?” This question was posed to the ATI instructor by “John” while he was in an ATI service advisors class. moreabout The Inconvenient Truth About Your Shop
What happens when you have an intake dialogue with a customer, send the work order to the shop, they complete what was on the work order, you call the customer to say the car is moreabout How to Master the Customer Intake Dialogue
“Mike” is a shop owner who works in instead of on his business. His business has him in bondage to the point, that when he needs to speak with his ‘A’ tech, he doesn’t look out in moreabout The Biggest Mistake Shop Owners Make
Are you going to be sobbing over your Thanksgiving turkey as you think about December? Many auto repair shop owners tell me that the holiday season, while busy for many retailers, is their slowest time moreabout Top 5 Tips to Avoid the Holiday Car Count Blues
The next few months of 2020 is a time to maintain your focus in your personal and professional life. Energy is running low; momentum slows and a shift in gears starts to appear. You must moreabout Create a Culture of Possibilities
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