Do you spend more time looking out the window or in the mirror? When car count is climbing, the portal screen is green, and profit is in your pocket, the tendency is to look at
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“Fred” is drinking the Kool-Aid, all in, and on-board, when it comes to implementing most of ATI’s suggestions. As an aspiring Top Shop Owner, he attends SuperConference, is active with his 20 group, and is
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I have a unique story as a coach here at ATI. I started out on the other side of the process as an auto repair shop owner with a “leg up” – my background included
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Meet “Ben.” Ben is a shop owner who made several attempts to motivate his manager, “Sarah,” to complete her goal poster. He initially mentioned this during their Monday morning one-on-one meeting. First, he told her
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During my days as a district manager, I had the opportunity to witness the building of several new locations. The builders would arrive on-site and we would review the drawings. I could see how many
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If I ask you what’s the most valuable tool in your auto repair shop, would your answer be the telephone? Would the word telephone even come to mind? If not, it should – but for
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What’s the leading cause of consistently inconsistent results? One week your sales, car count, and ARO are above the benchmarks. Your portal data is as green as a well-manicured golf course! You don’t need more
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Are you on the fence about replacing yourself in the business? This topic reminds me of an encounter I had with a shop owner named “Chuck” back in 2009. After several years of struggle, he
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Imagine for a moment that your goal is to visit Hawaii. To accomplish your goal, you invest in a travel agent named “Amy” who has a track record of helping thousands of other travelers like
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“It’s not my fault, it’s the area,” said Matt, a service manager who worked for me back in 2001. “We can’t find good people because of the low unemployment rate and high median income.” This
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