Auto Shop Coaching Blog

Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.


Stuck in a box with quick fix mentality

How to Get Out of Your Box

Stuck in a box with quick fix mentality

I was having a bad day! I made my first coaching call in the morning to “Joe” who says he can’t find an “A” Technician. I asked him: “What are you doing to find a
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Make your customer happy

The Secret to Charging More for Your Service

Make your customer happy

Mickey Mouse threw me a curveball! It happened last week while visiting Disney’s “Magic Kingdom” theme park. On a normal day, the park closes at 10pm. However, on this fateful day, they closed at 6pm. When
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Don't confuse activity with accomplishment!

Are You Open for “Busyness?”

Don't confuse activity with accomplishment!

The story is told of a billionaire businessman with two sons. He met with them one day and told them his fortune would be left to the first son who could create a successful business!
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Fill your bays with these strategies

Fill Empty Bays Without Busting the Budget

Fill your bays with these strategies

Empty bays are not what an automotive repair shop owner wants to see. To keep great automotive technicians, your shop needs to stay busy and profitable. Here are 5 strategies you can put in place
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What are you tolerating?

What Are You Tolerating?

What are you tolerating?

Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the
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Focus on the process, not the outcome.

The One Thing You Can Do to Achieve Your Goals

Focus on the process, not the outcome.

What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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Put more profit in your pocket.

How to Put More Profit in Your Pocket

Put more profit in your pocket.

“How do I put more profit in my pocket?” asked “Jason,” a shop owner who heard about our upcoming webinar on the topic. I responded as follows: “Jason, you’re averaging a 32% parts margin over
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