“Linda” brought her 2010 Chevy Lumina to a shop in San Francisco. Jason, the shop owner, assured her the job would be completed by five o’clock, and that she would receive a phone call updating
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A 2018 study by Northwestern Mutual found that one in three Americans have less than $5,000 in retirement accounts. 33% of baby boomers, those closest to retirement age, have less than $25,000 in retirement. The
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What’s the difference between success and failure at your shop? As I wrestle with this question, I’m reminded of two stories. First, there’s the story of Kano Jigoro who was considered to be the father
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I was having a bad day! I made my first coaching call in the morning to “Joe” who says he can’t find an “A” Technician. I asked him: “What are you doing to find a
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Mickey Mouse threw me a curveball! It happened last week while visiting Disney’s “Magic Kingdom” theme park. On a normal day, the park closes at 10pm. However, on this fateful day, they closed at 6pm. When
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The story is told of a billionaire businessman with two sons. He met with them one day and told them his fortune would be left to the first son who could create a successful business!
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Empty bays are not what an automotive repair shop owner wants to see. To keep great automotive technicians, your shop needs to stay busy and profitable. Here are 5 strategies you can put in place
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Are you holding your people accountable? When I was a district manager for a national automotive chain back in 2001, I would have answered this question with a definite “YES!” After all, I always “preached” the
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What’s keeping you from achieving your goals? The following scenario may reveal the answer. If you were to speak into your phone and ask “Alexa,” “Who’s the best technician at my shop?” An image of
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“How do I put more profit in my pocket?” asked “Jason,” a shop owner who heard about our upcoming webinar on the topic. I responded as follows: “Jason, you’re averaging a 32% parts margin over
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