Auto Shop Coaching Blog

Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.


Build a great team

What Are You Building?

Build a great team

During my days as a district manager, I had the opportunity to witness the building of several new locations. The builders would arrive on-site and we would review the drawings. I could see how many
morearrow-multicolor

Celebrate consistent success

How to Achieve Consistent Success in 2020

Celebrate consistent success

What’s the leading cause of consistently inconsistent results? One week your sales, car count, and ARO are above the benchmarks. Your portal data is as green as a well-manicured golf course! You don’t need more
morearrow-multicolor

Commit to deadlines

It’s Time to Get off the Fence

Commit to deadlines

Are you on the fence about replacing yourself in the business? This topic reminds me of an encounter I had with a shop owner named “Chuck” back in 2009. After several years of struggle, he
morearrow-multicolor

Blame everyone else

50 Ways to Blame “Another”

Blame everyone else

“It’s not my fault, it’s the area,” said Matt, a service manager who worked for me back in 2001. “We can’t find good people because of the low unemployment rate and high median income.” This
morearrow-multicolor

Listen carefully to what people say

The Secret to Avoiding a Costly Bad Hire

Listen carefully to what people say

“Craig“ passed the Wonderlic with flying colors! His accuracy score was a 10, and if you Googled the words “peacock personality,” Craig’s picture would appear! He aced his initial interview with “Samantha” the shop owner.
morearrow-multicolor

Recognize outstanding effort by employees

How to Grab Your Customer’s Attention

Recognize outstanding effort by employees

My wife and I were having breakfast at a local chain restaurant. “William,” the waiter, was friendly, the service was timely, and the food was tasty. Towards the end of our visit, William handed me
morearrow-multicolor

Appearance counts

How to Avoid a Terrible Shop Visit

Appearance counts

As a district manager, I hated when my regional manager would visit without notice. One day, I received a call from “Rick,” my regional manager. He said he was in town and wanted to visit
morearrow-multicolor