Auto Shop Coaching Blog

Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.


Keep your shop technicians happy

3 Easy Tips for Keeping Great Employees Happy

Keep your shop technicians happy

If you’re like most shop owners, one of your biggest challenges is finding and keeping great employees. You know that without high-quality techs and service advisors you can’t build a successful shop. And, if you’re
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I made a bad hire

How to Know If You Made a Bad Hire

I made a bad hire

In 2004, Sony released the hit movie 50 First Dates starring Adam Sandler and Drew Barrymore. Sandler’s character “Henry” meets Barrymore’s character “Lucy” in a restaurant while having breakfast and is instantly drawn to her.
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Price shopper getting estimates

The Solution to Your Price Shopper Problem

Price shopper getting estimates

I have a confession to make. I’m NOT handy around the house. If you Googled the phrase, “Do It Yourself,” you would NOT find my picture anywhere on the internet! Fortunately, I have a handyman named
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Stuck in a box with quick fix mentality

How to Get Out of Your Box

Stuck in a box with quick fix mentality

I was having a bad day! I made my first coaching call in the morning to “Joe” who says he can’t find an “A” Technician. I asked him: “What are you doing to find a
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Make your customer happy

The Secret to Charging More for Your Service

Make your customer happy

Mickey Mouse threw me a curveball! It happened last week while visiting Disney’s “Magic Kingdom” theme park. On a normal day, the park closes at 10pm. However, on this fateful day, they closed at 6pm. When
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