“Paying extra to fly first-class is a waste of money!” This is what I said back in 2008 as I boarded my flight headed to St. Louis. My seat was in row 4, and the
more about How to Create a First-Class Customer Experience
The demands of the automotive repair industry have been difficult for as long as I can remember. Put profitability, marketing, and customer experience aside, and you’re left with the core of our business — automotive
more about Adapting to the Times Around Us
“Meet The Fockers,” starring Ben Stiller and Dustin Hoffman, is one of my favorite comedies of all time. The most memorable scene in the movie was when Hoffman’s character “Bernie” bragged about his son Gaylord’s
more about How To Keep Your “A” Players From Leaving You
Everyone loves to have a blueprint for success in their hands for business and personal goals. I know I do. The blueprint serves as our roadmap to accomplishing our targets and objectives. It is best
more about 9 Step Blueprint to Success
You’ve hired this person to help at your auto repair shop’s front counter — now what? Whether you just hired your first service advisor or are replacing a service manager who was with you for
more about 5 Steps To Know if Service Advisor Training Is Worth the Investment
Are you keeping up with the times? Shop owners have seen a slew of hardships in the last twelve to eighteen months related to rising costs. All the stories we hear of rising housing costs,
more about Why Today’s Price Isn’t Yesterday’s Price
Knowing which targets and goals you want to aim for and what results you want to achieve are a must in business and life. Think about targets in sports. In basketball, there’s a hoop; in
more about How Sharing Your Vision Targets Results
We’ve all heard this phrase ever since we were kids. In its simplest form, the understood takeaway was if you plan for unseen circumstances, it won’t catch you off guard, and therefore won’t be an
more about Always Be Prepared!
Charles Schwab was the Jeff Bezos of 1918. He was one of the richest men of his day, and the president of the Bethlehem Steel Corporation, one of the largest producers of Steel during that
more about How To Get More Done With Less Effort
As an auto repair shop owner looking for help in keeping your shop successful, you may be wondering what a company like ATI does for its clients and why you should consider working with a
more about How To Evaluate Auto Repair Shop Management Training Companies