The biggest challenge shop owners face isn’t car count, or margins, or even sales. The biggest challenge shop owners face is staffing and keeping employees. The shortage of skilled technicians is already a challenge, but
more about Avoid These Top 5 Hiring Mistakes
What’s the biggest gamble you can take as a shop owner? Since Las Vegas is the mecca of gambling, I decided to study two famous Vegas acts, to get the answer. First, there’s Siegfried and
more about The Biggest Gamble You Can Take
A few weeks ago I was working with my service advisor on overcoming price objections and dealing with price shoppers. One of the points I was making is that with most callers asking for a
more about It’s Not About the Price—It’s About the Money
I was all in, on-board, and “drinking the Kool-Aid!” As a new district manager of automotive service, I had just returned from a national meeting where our president clearly communicated the company direction. What he
more about The Reason Your Shop Meetings Aren’t Working
What do the shops who made the Top 12 at the ATI SuperConference have in common? I pondered this question over the weekend as I visited “Joe’s Hardware Store” looking for a special drill to complete
more about How to Get Recognized on Stage as a Top Shop
Struggling to get enough hours billed out each week? Your first thought might be that you have a problem with your technicians. As a shop owner, you need to be aware of how your shop
more about Why Low Production Is Not Your Tech’s Fault
There’s a story of a traveler who was on a journey from one village to another. As he was walking, he noticed a monk tilling the ground. He asked the monk the following question: “I’m
more about How to Experience Victory in the Valley
Think back on all your extended vacations. How many times did you take the rental car to the car wash? I conducted an official survey of a select group of leaders who have high attention to
more about How to Get More Buy-In at Your Shop
In 1995, Mike Tyson was released from prison after serving a three-year sentence. His promoter Don King was eager to help him regain his title as boxing’s Heavy Weight Champion of the World. For his
more about The Secret to Building Momentum at Your Shop
So, there I was, managing a 3.5 million dollar shop in Largo, Maryland. For three months, I had a pressing need to hire another technician. While my colleagues and competitors complained about car count, I
more about How To Bounce Back From Your Setback