One of the greatest skills for a leader is to be an exceptional communicator and listener. Then, you’ll create the culture and environment in which your associates can thrive. To become an exceptional leader, have these …
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10 Must-Read Books for Auto Repair Shop Owners
It’s important to constantly seek ways to stay ahead of the curve and maintain a competitive edge. While there are numerous strategies and skills that can contribute to their success, one often overlooked but powerful …
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8 Tips to Make Your Shop Successful With Inventory Management
In an auto repair shop, inventory management involves managing parts and tools used in the repair process, including everything from oil and filters to complex engine parts and diagnostic equipment. Proper inventory management in an …
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6 Secrets of Consistent Sales Success
These days, there seems to be no shortage of opportunities and excuses to hang your hat on for lost sales. Even the most successful salespeople will struggle to get approvals and close deals occasionally. The …
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Five Ways To Sell in a Recessionary Climate
The recessionary mindset is a state of mind that people adopt during an economic recession or financial crisis. It is characterized by a heightened sense of anxiety, fear, and uncertainty about the future and a …
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10 Actionable Tips for Mastering Tough Conversations with An Employee
Facing difficult conversations with employees is an inevitable part of any managerial role. While these discussions may cause anxiety for you, it’s crucial to tackle them head-on to foster a healthy and productive work environment. …
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Here’s How To Get More ‘A’ Techs in Your Shop
It should come as no surprise that the automotive industry is short on technicians. It even looks like there is no end in sight. That said, it’s safe to say that successful companies are the …
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4 Signs of Toxic a Workplace and How to Overcome It
It’s important to create and maintain a positive work environment for the well-being of employees, productivity, and business success. However, this doesn’t happen naturally, and there are hazards associated with not creating one, such as …
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How Much Should Your Check Engine Diagnostic Sell For?
You need different check engine diagnostic levels because not all check engine lights are created equal. Most shop owners and techs already know this, yet some businesses still insist on charging one price. It might …
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Don’t Cut Your Labor Rate for This Reason
Many shop owners have had to deal with a competitor who thinks they can make up a lower labor rate with increased volume of customers. But it’s a wrong way to think. “Guess what? That …
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