Ask a fellow shop owner about time and the universal truth you will likely hear is: “Time; are you nuts? I have no time.” Yet time may be the most valuable tool a shop owner …
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Stop Being Ordinary—Here is What it Takes to Become Extraordinary
Join Carm Capriotto and ATI’s Jim Silverman for “Stop Being Ordinary – Here is What it Takes to Become Extraordinary.” In Carm’s podcast, For the Record from Remarkable Results Radio, Carm and Jim discuss: Use …
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Three Ways to Stop Trading Profit for Convenience
In today’s digital world, there are not many shops doing things the “old-fashioned way.” Automation saves us time and has helped us to become much more efficient and productive, but the downside is that you may …
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How to Master the Art of Persuasion
What’s possible if you become a master of persuasion? As I ponder this question, I’m reminded of something that happened back when I was a shop manager in need of a new car. The shop was …
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The Role of the Manager in Employee Engagement
If you have ever lost a good employee and wondered what you could have done to prevent it, I suggest you keep reading this month. Great techs and advisors are very difficult to find and …
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60 Percent Gross Profit—Fact or Fiction?
If I have heard it once, I have heard it a thousand times: “Dollars pay the bills, not profit margins!” Well, I agree with you, but you can’t effectively manage your shop by dollars alone. …
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Examine These 3 Areas of Your Life to Ensure They’re Not Holding You Back
We are always aspiring to get or have what the other person has, whether that’s material things like a bigger home or newer car, or maybe it’s a better relationship with our spouse or significant …
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Are Your Misguided Beliefs Causing Misguided Results?
Have you ever thought about the possibility that many things you do every day are because of a misguided or unexamined belief? I heard longtime ATI Coach and 20 Group Facilitator, Rick Johnson, tell a …
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How to Find Quality Service Advisors
What is a great service advisor worth? Before we can put a value on this we need to define what a good or great service advisor is. Why? Because I promise you, there are far …
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Baby Boomers Are Sinking Your Ship
According to Pew Research Center, baby boomers are retiring at a rate of 10,000 a day and have been since January 1, 2011. This trend will continue until December 31, 2030. In my 30-plus years …
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