What’s possible if you become a master of persuasion? As I ponder this question, I’m reminded of something that happened back when I was a shop manager in need of a new car. The shop was 45 minutes away from home, so I was looking for a reliable and dependable vehicle. The plan was to get a car that I could drive until the wheels fell off!
Read the complete article at Motor Age
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The Automotive Training Institute has coached independent auto and collision repair shop owners across the US and Canada to build more profitable, better run businesses.
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