The primary focus in recruiting and evaluation should be to find people whose natural tendencies, motivations and personalities fit your company culture. Skills can be trained and developed. Knowledge and experience are akin to a muscle and can be grown and developed with effort and work. In contrast, changing someone’s character and traits is extremely difficult.
Read the complete article at Ratchet+Wrench.
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The Automotive Training Institute has coached independent auto and collision repair shop owners across the US and Canada to build more profitable, better run businesses.
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