Every morning, shop owners should be making sure they have all the supplies they need, ATI’s Bryan Stasch said during his presentation Master the Chaos — Art and Science of a Successful Service Advisor at the Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in March in Kansas City. Everything a tech needs should be a dedicated spot. They should know where everything is located, not scattered around or in the bay of the last tech who used it. Think about bay layout. Is each bay designed for maximum efficiency for the technician?
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