As the shop owner, you carry the responsibility for the safety, health, and financial well-being of your team and yourself — and most of the time, you are not compensated enough for that responsibility (and liability, if things go wrong). It’s time we changed that. What is profit? Your accountant might tell you that you…
Change is a constant in our lives. All around us, technologies, processes, people, ideas, and practices often change, affecting the way we perform both in our lives and our businesses. Leaders need tools to implement changes more smoothly and effectively and to have those changes be accepted and implemented by their teams. Leaders need to…
Are you on the fence about hiring your replacement? This question reminds me of an encounter I had with a shop owner named “Carla.” After several years of struggle, she had grown her business to where she could finally pay herself without having to invest her own money to pay her people. Her margins were…
Who is usually the lowest paid person in your auto repair shop? Most of the time, it is the shop owner. When we account for every hour you spend working at the shop open to close and then the time you put in after-hours on maintenance, book-keeping, marketing, and fill-in-the-blank, I often find that the…