What does it take for a shop to triple its revenue in just two years? Just ask Quality Automotive Repair in Blairstown, N.J. In a town of roughly 6,000 residents, the shop managed to go from $219,000 in 2015 to $660,000 just two years later by focusing on employees.
Owners John and Denise Stanley both came from dealerships before deciding to open up their very own shop in 1996. They thought running their own independent shop would be second nature.
“For 20 years, we had no idea what we were doing,” Denise Stanley says. “We took our dealership background and just went with it.”
After joining the Automotive Training Institute (ATI) in May 2016 and adding on a service advisor a couple months after, the couple realized everything they’d been missing. And in 2019, the shop hit $725,000.
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