How much do you and your team practice at the service desk in preparation for your game day? How do we expect our service desk to be the best when we give them virtually no practice or film time to hone their skills? We do not have 50 hours a week to train and we don’t work four to six minutes a week. We do, however, have precious minutes in our week to train, practice, and provide feedback to our employees. If we follow a few simple steps I believe we can drastically improve our performance at the service desk.
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