The Four-Minute Rule

Are you a victim of the four-minute rule? I now realize this is what happened to my former client “Randy” back in 2010.  He had just completed an in-person interview with a service manager candidate

Create a Priority List of Duties, ABRN article by Keith Manich, ATI Director, Collision Services

Create a Priority List of Duties

Staff must not only know their duties but in which order they should be tackled. To ensure your employees know their tasks and prioritize them properly, you must rely on standard operating procedures (SOPs) to create

The Perfect Time

I have fond memories of the summer of 2012 when my wife and I got the news that she was expecting our second child.  During my coaching calls, my clients would ask, “Eric, are you