What’s the starting point of your success as a shop owner? As I ponder this question, I’m reminded of a video series I watched recently done by Dr. Rhadi Ferguson who wrote the book, Coffee
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Imagine me pulling up to your shop in a shiny, black, 2018 Mercedes Benz CLS 550 Coupe. It’s fully equipped to include the 8-cylinder engine, 18-inch aluminum wheels, leather bucket seats, a sunroof, and the
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“Joe” is a shop owner who works in instead of on his business. His business has him in bondage to the point that when he needs to consult with his ‘A’ tech, he doesn’t look
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A plainly dressed woman wearing a baseball cap walked into an upscale handbag store looking to make a purchase. She came in carrying a worn-out handbag that appeared to have a lot of miles on
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After several months of searching for a service manager, “John,” a local shop owner had finally found “Mr. Right.” “Steve,” had over 15 years of experience writing service and was most recently working for another
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The story is told of a man who walked across the entire US continent from coast to coast. Afterwards, he was swamped by news reporters. One of them asked him to recap what the most
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My interviewer threw me a curve-ball! I had just graduated from college and was interviewing with a sales manager named “James,” for an outside sales position with a major copy machine company. “Sell me this
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During a recent television interview, Michael Jordan was asked what his secret was that allowed him to consistently thrive under pressure and lead his teams to “come from behind” victories. He responded by telling the
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So, how do you grow into a better version of yourself? As I ponder this question, I’m reminded of the lobster. As a lobster starts to grow, its existing shell begins to feel uncomfortable and
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Denise Kreiger made a radical vocational change back in 2003. She once worked on a horse farm, but was looking for new opportunities and heard about the service manager opening at Mike’s KARS Inc. owned
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