What does it take for a shop to triple its revenue in just two years? Just ask Quality Automotive Repair in Blairstown, N.J. In a town of roughly 6,000 residents, the shop managed to go …
more about Adding the Right People
We’re living in a time where there’s a significant generational shift in the population numbers, particularly those born between 1996 and 2014. This population is Generation Z, a.k.a. Gen Z, and according to the census, …
more about OK Boomers—Time to Get Ready for Gen Z!
Last month I shared with you that there are three basic—yet very powerful— steps in developing a great business plan. Let’s take a moment to review. In the last column, I introduced the SWOT analysis …
more about Part 2: Plan Your Best Year Yet
Do you look forward to going to the shop? Or have the reasons you stepped into ownership been pushed to the side to make it through each day? Even a good shop owner with a …
more about Moving Beyond Fixing Cars to Providing Great Customer Experiences
It’s never easy to charge more, even when you know you need to. The vast majority of the time it is more emotional than logical. If you need some new ideas to pass on your …
more about Three Sure-Fire Ways to Charge More for Your Service
Over my time as a shop owner and business coach, I have worked to hone my skills on the planning phase and I have narrowed down the process of comprehensive business planning to what I …
more about Plan Your Best Year Yet
Have you ever gone through a very difficult period or time at the shop? You know, that time when nothing seems to go right — customers are upset, employees are disgruntled, sales aren’t where they’re …
more about Three Ways to Identify Trials in Your Shop and How to Get Through Them
As shop owners, we face distractions all day, every day. There is always something or someone demanding our attention or distracting us from the tasks we know we must complete. How many times have you …
more about Stop Procrastinating
Think about it. Has a car ever driven up to your front counter all by itself, looked you in the eye and said, “I’m here for my 8:30 oil service?” Have you ever seen a …
more about You’re Wrong—Cars Simply Don’t Matter
Last month, we took a look at how to accurately calculate what you should be charging. This month, we’re going to examine how to successfully sell the value of what you’re charging. We must have a …
more about Win the Diagnostic Game: Part 2