While key performance indicators (KPIs) are the best way to determine how well our business is doing, the most common ones tracked rarely include the conversion rate, which is the best way to gauge sales …
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Three Managers You Need In Your Business
Can owners buy freedom? The short answer is no, they have to grow it with their people. Are you grooming specific employees in managerial roles or do you keep them on a title and assume …
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How to Plan for More Effective, Efficient Workdays
It’s important to have a healthy balance between your professional life and personal life. One area should never overpower the other but rather exist in harmony. Unfortunately, this is not the case for many shop …
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Coaching CEOs to Their Next Level
Have you ever considered yourself the CEO of your business? If you own it, you should. If your role is the CEO, then you’ve taken the important step to remove yourself from the base and …
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The Pandemic’s Impact on Business Practices
As we continue to move beyond the pandemic to what some would call the “new normal,” I’m sure there are certain practices you can’t wait to get rid of and eye-opening opportunities you prefer to …
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Why You Should Be in the Tire Business
If your shop does not sell tires, then ask yourself, “why not?” There are so many benefits to having tire sales as a profit center in your business. Industry-standard says that 25% of all the tires …
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Succession Planning Blueprint
Succession planning. We can’t talk enough about it and have thousands of shop owners who can benefit from this wisdom. The average shop owner doesn’t think about preparing for his or her exit until they’re …
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From the Right Person to the Right Fit
Taking the time to source the right person for the job is the most important step in hiring. If you haven’t built a bench of contacts and resources you can lean on when you lose an employee, you resort …
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Increase ARO, Sales by Improving Courtesy Checks
Positive change in top-line sales often requires a positive change in thinking. But unfortunately, there are times when people accept defeat and mistake negative feelings for fact, such as it feels like there’s a slowdown in cars coming in the …
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How to Prepare Your Shop for Change
Change is constant in business. To be successful in today’s market, you must be willing to try to understand it and embrace it. Whether voluntary or involuntary, it can affect every aspect of your shop, …
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