Time-cleaning is the way to produce results! It involves thinking creatively and being honest about what you want to accomplish by being time-focused. No more linear thinking or drawing lines through your daily task list. …
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Why Efficiency Is the Best Gauge of Your Shop
Productivity is how much a technician gets done. Efficiency is measured per job and how well and how fast they do the job. ATI’s Bryan Stasch doesn’t like to measure productivity by the day because …
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5 Critical Steps to Successful Execution
Why do your people fail to execute? Well, failure could be too strong a word, but I would venture to say every shop owner or manager can relate to the frustrations with an employee or …
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Tips To Get Rid of the “Muck” in Your Shop
Every morning, shop owners should be making sure they have all the supplies they need, ATI’s Bryan Stasch said during his presentation Master the Chaos — Art and Science of a Successful Service Advisor at …
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If This Is Your Competitive Advantage, You’re Doing It Wrong
If your strategy of differentiating your shop from the one across the street is to tell customers that you fix cars really, really well and better than the other guy, you’re setting the bar far …
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Accountability is Not a Four-Letter Word
Be honest, when you hear the word accountability, what is the first word that comes to mind? I’m guessing it could be any number of expletives, and it most certainly evokes some level of angst …
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Why Communication Is Key to Building Customer Trust
Always stay in touch with your customers, urged Bryan Stasch, vice president of product and content development at the Automotive Training Institute during his presentation Master the Chaos — Art and Science of a Successful Service …
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5 Secrets to Setting and Achieving Your Goals
A resolution is a firm decision to do something. For example, you’ve decided that you’re going to lose weight, that you’re going to work out, or that you’re going to read the rest of this …
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Why This Person Has the Most Important Job in Your Shop
The role of the service advisor is to the be face and voice of the company, said Bryan Stasch, vice president of product and content development at the Automotive Training Institute. They are wearing multiple …
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How To Adjust Your Business Plan To Have a More Successful Year
If you’re like most shop owners, you started the new year with a set of resolutions or goals and a plan to perform better. So, how’s it working out for you? If things aren’t going …
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