“I don’t understand how I can be so busy and not make any money.” If you’ve caught yourself thinking this, you are not alone. A lot of auto repair shop owners find themselves working harder …
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“Greg” and I were struggling to figure out why his car count wasn’t improving. He had ten five star google reviews. When I Googled all of the primary automotive search terms for his area, I …
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Don’t try this at home! The year was 1999, and I was a new manager who was having a problem getting my people to embrace the courtesy checks. During a shop meeting, I was explaining all …
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Hard work doesn’t pay off. I know Shop Owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their …
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“Traffic was really bad!” “There was a bad accident on the beltway!” “I was pulled over by a state trooper!” If I had a dollar for every time someone has made one of these statements, I’d …
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In his book Good to Great, Jim Collins communicates the concept of The Stockdale Paradox. It’s based on the experience of James Stockdale, a high-ranking naval officer who was held captive as a POW for seven …
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Any auto repair shop owner who’s been in business more than 5 minutes knows – finding great automotive technicians is getting harder each year. According to The Bureau of Labor Statistics, at least 76,000 mechanics …
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Have you ever seen a fight break out at the dentist’s office? Let’s think about your last visit. The receptionist handed you a card and said, “Your next appointment will be on May 1st.” She …
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In his book Essentialism, The Disciplined Pursuit of Less, Greg McKeon tells the story of Larry Gelwix, one of the most successful high school rugby coaches in history. In thirty-five years, his Highland High School …
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One of the biggest mistakes you can make is judging the success of your effort by the initial response you get. I was reminded of this as I sat through a 20 Group meeting. Mike …
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