Learn how Creating Attachment will set you apart from your competition! Be the premier place to work and be the uncopyable provider of services in your market. It is hard to be consistent with your …
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Hard work doesn’t pay off. I know shop owners who work around the clock but still have low car count. They arrive early, stay late, but have a low retention rate. They work hard to fill their …
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Successful coaching is about inspiring associates to do more than they, at first, believe they can do. Finding out all you can about your associates and aligning with your associates, so they feel you are …
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Change is a constant in our lives. All around us, technologies, processes, people, ideas, and practices often change, affecting the way we perform both in our lives and our businesses. Leaders need tools to implement …
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Are you interested in using the smart formula to create North Star budget goals for your business and associates? Well, sit back and take a moment to read about the smart formula for goal achievement. …
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We all can choose our path in life and at work. We first must know how we want to represent ourselves in this world and at our workplace. Knowing who you are, what your values …
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Jimmy Johnson was the head football coach of the Dallas Cowboys from 1989 through 1994. He had a reputation for being a no-nonsense disciplinarian who was tough on his players. Falling asleep during one of …
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“So, you expect all of us here today, to be able to charge these unrealistic prices?” This question was posed to the ATI instructor by “John” while he was in an ATI service advisors class. …
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The countdown is on to a new year. If 2020 left your shop feeling like you’ve been in a boxing match most of the year, you are not alone. Auto repair shop owners across the …
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“Mike” is a shop owner who works in instead of on his business. His business has him in bondage to the point, that when he needs to speak with his ‘A’ tech, he doesn’t look out in …
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