Learn how to hire and train a second in command while avoiding many of the most common (and costly) mistakes.
Wednesday, April 17, 2024
Helping shop owners grow into the successful entrepreneurs they imagine themselves to be.
Tuesday, April 9, 2024
The Power of Transparency in Your Auto Repair Shop
In our industry, and life in general, there have been times when we couldn’t get the results we were looking for from our team. If we hit the goal we set out to, but only …
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Wednesday, March 6, 2024
3 Tips for Developing Mental Toughness as a Repair Shop Owner
As a repair shop owner, mental toughness is not just a desirable trait; it’s a necessity for navigating the challenges and demands of the business. Operating a repair shop requires the ability to withstand pressure, …
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Thursday, January 11, 2024
7 Benefits of a 4-Day Workweek at Your Auto Repair Shop
Let’s rev up our engines and explore the game-changing switch to a four-day workweek as it relates to your shop. By now you may be thinking, “Sounds interesting Coach Twiggs, but how will my shop …
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Monday, December 4, 2023
Unveiling the Secrets of Buying Personalities: Why it Matters and How to Ace it!
Ever wondered why some customers seem to jump at a deal while others take more convincing than a cat in a bathtub? Well, it might all boil down to something called “buying personalities.” Yep, you …
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Wednesday, November 1, 2023
13 Ways to Maintain Focus and Score Big
Have you ever felt like a pinball in a machine, constantly bouncing off distractions and obstacles as you aim for your goals? Managing your focus can be a real challenge, but with the right strategies, …
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Wednesday, October 11, 2023
The SURPRISING Secrets of Moving from Manager to Owner
Are you a service manager who dreams of taking the wheel and becoming the proud owner of your own shop? While the journey may seem daunting, there are some surprising secrets that can make this …
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Wednesday, September 13, 2023
How to Qualify Your Labor Rates
“I can’t raise my labor rate to that!” This is a common phrase ATI’s coaches hear from members after calculating where the labor rate needs to be relative to labor costs. The disconnect is that …
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Wednesday, July 26, 2023
How to Avoid Quiet Quitting and Keep Great Employees
As we discussed in Close the Back Door now, the back door refers to the people leaving us — both customers and employees. They leave for a variety of reasons, but a lot of those …
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Wednesday, July 12, 2023
Close The Back Door NOW
The auto repair and maintenance industry had a tremendous year in 2022. We saw increases over pre-covid levels. Most of the shops I talk to had record-breaking sales in the first half of the year, …
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