Being an exceptional listener is one of the most powerful skills to master, and it’s necessary to create a successful and engaging business for everyone involved. Excellent listening skills allow a team to work together to deliver exceptional service to customers and at the same time develop a tight-knit group. In addition, mastering the art of listening…
I recently searched online for “Washington Commanders” football jerseys to purchase. As you prepare your jokes, please know that my choice of football teams is a different topic for a different blog, so let’s stay focused! Now, after I completed my online search, I noticed something weird. Whenever I logged onto my Facebook page, I would…
From the beginning of time to mid-2020, if we had an employee not performing their duties well either in productivity, sales stats, or basic work ethic, we as employers let our employees know where their shortcomings were and to either “shape up or ship out!” But now, things are different. In the current employee-driven labor…
There are two main reasons an automotive repair shop owner decides to work with ATI: either they are not making the profit they should, or they have no freedom. First, we find areas to make more money quickly and improve profitability immediately by working with the owner. We then focus on the areas of opportunity…