Being an ATI coach, I hear this phrase a lot from my shop owners: “I just don’t have time.” It stems from trying to maintain an ownership/life balance combined with issues that haven’t been 100% resolved. With the “Great Staffing Shortage of 2021,” the desperation is compounded with the inability to fill position vacancies that…
Did you go into business planning to build a multi-million dollar “product” you could sell? When it comes to auto repair, this is rarely the case. Most of the shop owners I work with started their shop as technicians with a desire to do a better job than the guy they worked for. Often, they…
COVID has reshaped the way we interact with one another to such a degree that new ways to interact have become key to our success in starting, keeping, building, and expanding relationships with your workforce. In this challenging environment, it has become very hard to find the associates you are looking for to complete your…
“Hey, can you change the channel?” Some of us have asked this question at one point in time or another or may have been the one who was asked. In either circumstance, we’re well versed in the wonderful feeling or plight of holding or not holding the remote control. One person in this scenario possesses the…