July 2021

How You Say It Matters

How You Say It Matters

by on July 28, 2021

When communicating with your team, how a leader conveys intent matters! Communication is one of a leaders’ best skills to master when guiding a team toward success. It is a tool a leader uses every day when setting goals and expectations, coaching up performance, recognizing others, promoting change and progress, building relationships and teamwork, and…

Where’s My Pickle? A Customer Service Story

Where’s My Pickle? A Customer Service Story

by on July 20, 2021

There once was a restaurant that had a good reputation but wanted to stand out from the crowd. So one day, the owner brought in a jar of homemade pickles. These pickles were amazing! The staff bragged about these new pickles and decided every customer would get a pickle with every order. The customers loved…

Confidence Schmonfidence

Confidence Schmonfidence

by on July 7, 2021

Confidence. It comes from knowing our subject, not faltering in our ideologies, and standing our ground when confronted with a situation that questions our values. It seems like such a simple trait to have when it involves what is at stake—a successful business. But in an environment where we’re trying to maintain being profitable, which…